| Facts at a Glance | 4 |
| Strategy At a Glance | 5 |
| Vision & Mission | 6 |
| Core Values | 7 |
| Inside This Report | 8 |
| KEY MESSAGES | 12 |
| About KPJ | 28 |
| STRATEGY AND PERFORMANCE | 56 |
| BOARD AND MANAGEMENT | 68 |
| BUSINESS REVIEW | 96 |
| KEY INITIATIVES | 132 |
| GOVERNANCE AND ACCOUNTABILITY | 152 |
| Statement on Corporate Governance | 152 |
| Statement on Risk Management and Internal Control | 170 |
| Audit Committee Report and Terms of Reference | 175 |
| Medical Advisory Committee (MAC) Report | 180 |
| Medical Advisory Committee | 185 |
| Business Continuity Management | 186 |
| Compliance Information | 190 |
| Corporate Integrity | 192 |
| FINANCIAL STATEMENTS | 193 |
| Directors’ Report | 194 |
| Statement by Directors | 200 |
| Statutory Declaration | 200 |
| Independent Auditors’ Report | 201 |
| Statements of Comprehensive Income | 203 |
| Statement of Financial Position | 204 |
| Consolidated Statement of Changes in Equity | 207 |
| Company Statement of Changes in Equity | 209 |
| Statements of Cash Flows | 210 |
| Notes to the Financial Statements | 212 |
| Supplementary Information | 299 |
| OTHER INFORMATION | 300 |