In line with our corporate vision of being the Preferred
Healthcare Provider, KPJ Healthcare ensures that provision of
such care is in keeping with the best practices of healthcare,
benchmarked against the best in the industry and equally best
in the business world. It is therefore KPJ Healthcare’s top
priority to maintain an ability to perform at the highest level in
the event of a disaster of natural causes or otherwise.
To continue operations in the event of a disaster encompasses
operational excellence and thorough preparedness, developed
through a comprehensive and established working plan of
business continuity, i.e. a ‘Business Continuity Plan’. The key
aspects of this plan is to ensure best possible operational
continuity in the event of such occurrences and how best we
can protect the business interests from both medical and
non-medical aspects and to safeguard the interests of all
involved parties, be it patients, doctors or corporates.
We use standard practices of experience in the industry to
chart out these plans and to review them at regular intervals.
A structured format ensures continuous feedback and
improvements from a top level working committee as well as
evaluations and enhancements by end users at our partner
hospitals. We keep regular updated risk registers and
incidence reporting to ensure updated preparedness in
handling the crises. We work on a severity index to label
events and then develop a plan to counter these, thus allaying
risks and mitigating the consequences. We regularly update
our staff members and partners to ensure shared knowledge
and learning from these occurrences. We collate regular
updates and tabulate them accordingly for the best possible
outcomes. All this is done through a team approach and
well-structured job scopes.
The Business Continuity Plan is a guide to all stakeholders
and provides insights into such events. This mechanism is put
in place to secure a certain level of trust and reliability in
times of need. Related information and knowledge is shared at
all levels if required.
KPJ Healthcare’s top priority to maintain an ability to perform at the highest
level in the event of a disaster of natural causes or otherwise.
Ensuring The Business Continuity
Through Operational Excellence
184
KPJ Healthcare Berhad annual report
2014
Business Continuity
Management
