CLINICAL & QUALITY
We appreciate the importance of staff’s involvement in
innovation activities. This is vital for an organisation
especially so in healthcare where delivery of care largely
depends on our staff. To this effect we encourage
innovation activities at all levels of staff, which are
carried out throughout our Hospitals and Companies.
These innovative activities such as Innovative and
Creativity Circle (ICC) and Quality Improvement Activities
(QIA) were introduced in the 1980s and have gained
incredible support from the staff. KPJ also gives utmost
support to staff by continuously recognising and
rewarding their efforts through training to equip
themselves with Total Quality Management (TQM), ICC,
Lean Management and other statistical tools which
enhance their project outcomes and analytical thinking.
We have also invested in innovation training programmes
for the staff such as Kaplan training where staff come
together and discuss on work related problems and how
to resolve these issues through these structured and
analytical training programmes.
KPJ’s annual Quality Convention is a platform for the
hospitals to present their ICC and QIA projects and this
year marks the 17
th
year since KPJ started its first
Quality Convention. External and independent judges are
invited to evaluate the projects presented by the staff in
the presence of KPJ top management. All the winning
projects are implemented Group wide. The winning team
also represents KPJ Healthcare Berhad to take part at
JCorp’s Hari Mekar “Mengejar Kecemerlangan” and at
National and International levels organised by Malaysia
Productivity Centre (MPC). We have also competed and
won awards in National and International healthcare
conferences such as Association of Private Hospital
(APHM), Asian Society for Quality in Healthcare (ASQUA)
and International Society for Quality in Healthcare (ISQua).
These activities boost staff morale and give them the
ownership and pride in their work and this ultimately
enhances our service to our customers.
KPJ has been consistently garnering and encouraging
innovation among all levels of staff in the Group. Several
of our innovative projects (ICC projects) have been
patented by SIRIM such as Bed Management System for
IT, VIGO (Visual Gauze Organiser) for nursing services and
many other projects are in the process of getting
patented. VIGO for example is a simple and effective way
to ensure that there is no retained gauze during surgery.
EVALUATING OUR INNOVATION
In 2014, KPJ participated in the survey carried out by
Agensi Inovasi Malaysia (AIM) to evaluate our capacity for
innovation as a service provider.
The survey, called the National Corporate Innovation
Index (NCII), is a project undertaken to develop a way of
measuring how Malaysia’s businesses innovate and invest
in innovation. By participating in this undertaking, KPJ
successfully benchmarked itself against other top
organisations in the country in terms of dynamic
innovation and set the benchmark for future innovation
investments.
Several of our innovative projects (ICC projects)
have been patented by SIRIM such as
BedManagement System
for IT, VIGO (Visual Gauze
Organiser)
for nursing services and many other projects
are in the process of getting patented.
149
KPJ Healthcare Berhad annual report
2014
Innovation
