In 2014, KPJ Healthcare Berhad revised the SPAR framework for
the whole Group. The new framework introduced elements of
Service Quality Management (SQM) into the individual employee’s
performance appraisal process as part of the 360 degree
assessment. In addition, we have standardised the Key Results
Area (KRA) for a total of 144 positions. This standardisation aims
to ensure that the measurement of an employee’s performance
is comparable from one hospital to another.
Due to restructuring, the Group Talent Management conducted
a series of SPAR (Staff Performance Appraisal) workshops for
all Heads of Services throughout the Group of Hospitals/
Company. The workshops were conducted in collaboration with
the Service Quality Management Team.
For the SPAR 2014, a total of 8,891 staff were evaluated out of
a total staff of 10,368 as at 31
st
October 2014. The SPAR bell
curve in 2014 shows the peak of employee’s performance (i.e.
average staff performance) at Superior (4,623), decreased from
2013 (5,005). The bell curve is slightly skewed to the left,
partly due to an increasing number of staff being rated
Competent. As we had conducted the standardised KRA
roadshow in 2014, Head of Services are more objective when it
comes to rating employee’s performance.
Through the SPAR exercise, a total of 129 employees will be
promoted in 2015 and 55 employees were awarded merit for
outstanding performance in 2014.
SUCCESSION PLANNING
The 5
th
cycle Succession Development Plan (SDP) was
conducted in 2014. Through this exercise, we have identified
over 759 employees as successors within the available talent
pool, with 91 successors ready to move to the next level.
Following the SDP, talent movement in 2014 (for successor
identified 2013) indicates the following:
• 14% of 568 successors in 2013 had been promoted to other
positions in 2014.
• 5% of 568 successors in 2013 had tendered their
resignation/transferred in 2014.
• 81% of 568 successors in 2013 are maintained at their
current position.
• In 2014, a total of 75 (9%) staff were appointed as new
successors out of 759 identified successors due to
inclusion of KPJ Klang, Sabah Medical Centre and KPJ
Rawang Specialist Hospital.
For 2015, we will monitor staff movement and recommend
high potential employees for leadership programmes. Some
programmes in the offering are KPJ Breakthrough Leadership
Fellowship workshop series by Mike Wagner, Leadership &
Innovation workshop – second stage and AMG Kaplan
Leadership Programme.
PROMOTING WORK-LIFE BALANCE
At KPJ, work life balance is also our top priority and employee
engagement programmes include flexi hours, priority parking for
pregnant staff, crèche, family day, sports carnival, staff
announcements and town hall sessions, just to name a few. As
part of employee engagement, we also encourage employees to
give back to the community via volunteering their services in our
numerous CSR programmes.
One of our key engagements with employees is through the
PEDOMAN event which is a corporate address organised annually
at the beginning of the year. This event is a platform for the
Management team to inform our employees about the company’s
achievements as well as give due recognition to our employees
for their outstanding performance.
At Talent Management, we are committed to doing our part
through policy, wellness initiatives and wellness promotion and
we continue to lead a host of wellness and health initiatives to
help our employees achieve success with their goals. For 2014,
over 6,603 employees participated in our Body Mass Index (BMI)
programme. This programme is a continuation from previous
years where employees voluntarily participate in various healthy
living lifestyle activities. Overall there has been an average
decrease of 8% for employees in weight categories Underweight,
Obese I, Obese II and Obese III categories, with an increase of
2.5% in the Normal weight and Pre Obese category.
Contribution
beyond job
scope
360 degree
assessment
Achievement
of KRA
45%
5%
50%
1. Competency
15%
2. Peer & Consultant
15%
3. SQM Individual +
Services
15%
1. Individual KPI
50%
2. Service KPI
40%
3. Hospital KPI
10%
147
KPJ Healthcare Berhad annual report
2014
