QUALITY NURSING
Our nursing professionals are a driving force
in the overall patient experience. In
acknowledgement, KPJ strives to provide an
environment which empowers our nursing
staff, through training and recognition, to
enable them to further enhance the patient
experience. KPJ nurses routinely go over and
above the traditional call of duty and are
prominently involved in a range of value-
added services at our hospitals.
These include:
• Home Nursing Service. Our nurses make
home visits to provide wound care, aged
care, post natal care, breast feeding
counseling and lactation management.
• Baby Friendly Hospital Initiative. As a
result of our nurses’ passion for baby
safety, 10 of our hospitals have been
awarded Baby Friendly Hospital Status.
Our nurses also lead parentcraft class as
well as pre-operative clinics and pain
management classes.
PATIENT CARE
From the moment a patient walks into one of
our hospitals, our goal is to make him feel
welcome and cared for. This mission is
perfectly encapsulated in our theme for 2014,
namely Patient Centred Care – The Way
Forward. Each member of our staff plays a
role in providing our patients with an
exceptional experience – from the front desk
to the senior management right through to
the office support staff. Our customer service
is emphatic and our medical care is high-
quality and innovative.
Our patient-centric strategy places the
patient firmly at the forefront of everything
we do. We believe that an individualised
approach to care delivery leads to better
recovery and enhanced emotional health. Our
patients are active participants in their own
care and receive services which focus on
their individual needs and preferences. Our
engagement with our patients also extends to
their family members. Our staff are readily
accessible for consultations and we welcome
the involvement of family members in our
decision making processes.
MARKETPLACE
KPJ is not content simply to be the largest provider of private medical care in the
country. Instead, our ultimate objective is to be the most responsible, caring,
professional and innovative healthcare provider, contributing both to better medical
treatment in general in the country, as well as to the best care and outcomes for our
own patients.
10 of our hospitals have been awarded
Baby Friendly
Hospital Status.
134
KPJ Healthcare Berhad annual report
2014
Corporate
Responsibility
