As a healthcare services provider the
Group contributes to the development
of our marketplace by ensuring the
highest levels of quality in patient care.
To this end, the Group participates in a
number of initiatives which promote
exemplary standards of medical
treatment and innovation in healthcare.
Planetree Programme
KPJ is proud to be the only Planetree-
affiliated hospital group in Malaysia,
underlining our commitment to providing
quality healthcare which truly puts
patients first. Guided by 10 components
of patient-centred care, Plantree is
positioned to represent the patient voice
and advance how caregivers engage
with patients and families. Two KPJ
hospitals have received Planetree
affiliation for actively practicing the 10
c omponen t s , wh i c h a r e human
interactions, human touch, nutrition and
n u r t u r i n g , h e a l t h y c ommu n i t y ,
architecture & design, information &
education, healing arts, social support,
complimentary therapy, and spirituality.
KPJ has initiated the programme at KPJ
Damansara Specialist Hospital and
Ampang Puteri Specialist Hospital,
where the programme will be undertaken
for at least two years. The Group has
already made great strides in our
development under the programme,
receiving recognition from Planetree for
our use of technology to resolve issues
quickly by connecting different staff
c ommun i t i e s t h r ou g h r e a l - t i me
communication with the use of
WhatsApp
chat groups.
Hari Mekar
As part of quality activities organised by
JCorp, Hari Mekar (or “Mengejar
Kecemerlangan”), is conducted annually
and hosted by the identified subsidiaries
under JCorp. During the event, all ICC
(Innovative Creative Circle) teams,
Suggestion Schemes (improvement
techniques in small team), innovative
exhibitions and quality posters from all
JCorp subsidiaries are displayed and
presented to judges. The winner of each
category will be given marks, with the
subsidiary that scores the highest marks
announced as the overall winner. For
2015, the Group sent 17 teams from
our hospitals and companies, and
emerged as the year’s overall winner.
KPJ’s participation in Hari Mekar reflects
KPJ’s quality-driven culture.
Quality Nursing
I n a c k n ow l e d g i n g o u r n u r s i n g
professionals as the driving force in the
overall patient experience, KPJ strives to
provide an environment which empowers
them through training and recognition to
enable them to further enhance the
patient experience. KPJ nurses routinely
go over and above the traditional call of
duty and are prominently involved in a
range of value-added services at our
hospitals.
These include:
• Home Nursing Service – Our nurses
make home visits to provide wound
care, aged care, post-natal care,
breast feeding counselling and
lactation management.
• Baby-Friendly Hospital Initiative – As
a result of our nurses’ passion for
baby safety, 12 of our hospitals have
been awarded Baby-Friendly Hospital
Status. Our nurses also lead parent
craft class as well as pre-operative
clinics and pain management
classes.
As a result of our nurses’ passion for baby safety,
12of our hospitals
have been awarded Baby-Friendly
Hospital Status
MARKETPLACE
CORPORATE
RESPONSIBILITY
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