We also established
representative offices in Dubai,
Acheh, Permatang Siantar and
Medan to promote
our
accredited
hospitals
Additionally, specially appointed medical
travel agencies arrange for welcome
services and transport at destination
airports. This is on top of KPJ’s dedicated
MT International Patient Centres housed
in our four MT hospitals. These
International Patient Centres are
charged with accommodating to our
patients’ requirements, and are usually
staffed with translators and interpreters
for Arabic, Korean, Japanese, Kazakh,
Mandarin, Russian, Indonesian and
Bengali native speakers.
In an effort to uphold the highest
standards of service, during the year we
made continuous improvements to our
service quality, shifting towards a more
p a t i e n t - c e n t r i c a p p r o a c h a n d
emphasising patient satisfaction. To this
end, we undertook measures to be
included in the Planetree programme.
Annual Report
2015
KPJ Healthcare Berhad
117
Astana Sales Visit September
IMTEC Oman 2015
MyHealth Expo, Jakarta, Indonesia
