HOSPITAL
OPERATIONS
(“A&E”) services to cater to patients’
increasing needs and expectations.
Expansion work was also carried out to
allow for new specialist clinics, retail
spaces and premier wards.
In spite of challenging economic and
operating conditions, the Group remains
committed to delivering excellence in
patient care. In 2015 a new Positron
Emission Tomography scanning (PET
Scan) service was launched at KPJ
Johor, providing specialists in oncology,
cardiology and neurology access to
ad v anc ed r ad i o i s o t ope ima g i ng
techniques. KPJ also continued to
expand its services by introducing more
comprehensive outpatient services and
making it available and accessible to
patients in KPJ’s regional network. The
se r v i ces i nc l ude comp r ehens i ve
audiology and speech therapy services,
dental services, rehabilitation services,
wellness programmes and IVF services.
In tandem with the expansion of
services, the Group’s total professional
manpower, such as Medical Officers,
Trained Nurses and Allied Health
personnel rose to 5,714 in 2015 from
5,233 in 2014. These qualified and
experienced professionals contribute
towards enhancing and assuring the
quality of our service delivery while
strengthening KPJ Group’s model of care
for patients.
SERVICE DELIVERY
KPJ strives to provide patients with
state-of-the-art medical facilities and the
highest standard of care. During the
year, the Group’s matured hospitals
underwent upgrading works. This
comprised refurbishment and upgrading
of wards and operating theatre,
establishment of waiting lounges and
expansion of dialysis services, as well as
provision of accident and emergency
The Hospital Operations division also
undertook a number of service quality
improvement initiatives in an effort to
enhance patient care as KPJ continues
to make patients’ needs central to
everything we do. In line with this, the
Group continued to further streamline
and improve the efficiency of its
h o s p i t a l o p e r a t i o n s t h r o u g h
standardisation of the coding system,
utilisation of the user access matrix
VisuMax Femtosecond System – which is a groundbreaking
high-performance laser system for use in refractive surgery
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