RISING PATIENT NUMBERS
Every patient is a valued member of our clientele,
and we truly appreciate their trust in our
capabilities to serve them and their families. The
increasing numbers of local and corporate
customers is a reflection of KPJ’s dedication to
consistently good patient-centred service.
Continuous improvements in our service delivery
together with the introduction of new services and
aggressive marketing as well as promotional
activities served to attract more patients.
In 2014, KPJ’s Malaysian hospitals served more
than 2.8 million patients in all, compared to
2.7 million in the previous year. The number of
outpatients increased 2.6% to 2,533,882 from
The Group’s
hospitals in Malaysia
turned in a 15%
year-on-year (YoY)
increase in revenue
to RM2.363 billion
from RM2.054 billion
in 2013
2,469,543 in 2013. Our hospitals also registered an
encouraging 8.2% increase in inpatient numbers
to 280,648 in 2014, compared to 259,488 inpatients
in 2013.
The growth in the number of inpatients drove the
expanding bed capacity throughout our Malaysian
hospitals, with 2,851 bed as at 31 December 2014
compared to 2,717 beds in the previous year. This
was due to the launch of KPJ Rawang Specialist
Hospital and KPJ Bandar Maharani Specialist
Hospital, as well as the opening of new wards in
several hospitals.
KPJ Healthcare Berhad annual report
2014
095