HITS is an integrated hospital management system covering
the complete range of patient service processes from
registration to billing. HITS also has functionalities covering
financial and material management modules, making it a truly
reliable and robust system that has served the Group’s
information needs well since 1997.
KCIS on the other hand is a system that caters to the clinical
activity needs of the hospitals to facilitate seamless
communication amongst clinical professionals. KCIS key
functionalities include patient clinical information, e-pharmacy,
e-ordering and clinical reporting. KCIS was launched in 2011
and will be rolled-out in phases to all hospitals. Presently,
14 hospitals have started using KCIS.
In April 2014, the Group partnered IBM Malaysia to implement
a nationwide cloud infrastructure for its hospital network. The
new cloud-enabled infrastructure allows the Group to operate
at a reduced cost, with greater efficiency, reliability and
flexibility. By moving the IT infrastructure to the cloud, the
Group is able to centrally deliver IT services to the hospitals
nationwide in an efficient, reliable and secure manner.
Communication and Information Sharing
The Group promotes the culture of effective communication
and information sharing amongst the hospitals and key
subsidiaries through the holding of functional group meetings
and conferences. The objective behind these meetings and
conferences is to share and reinforce key business strategies,
review performance, discuss current issues and communicate
new policies and procedures.
Such meetings and conferences are held either on monthly,
quarterly or annual basis, comprising of diverse functional
groups such as hospital management, chief nursing officers,
finance managers, pharmacists and risk coordinators.
The Group conducts the
Pedoman
annual staff gathering at the
beginning of every year, whereby achievements and challenges
faced during the previous financial year are shared with staff,
new strategic initiatives, corporate KPI and business targets
for the new financial year are also presented.
CONTINUOUS MONITORING
Ongoing Monitoring
The assurance on the effectiveness of internal control systems
implemented throughout the Group is provided primarily by the
Group Internal Audit through the conduct of regular audit on
the hospitals and key subsidiaries. The Group’s External
Auditors also make both scheduled and surprised audit visits
on hospitals and key subsidiaries to ensure compliance.
All internal and external audit reports would be discussed with
Management for comments and resolution before being tabled
to the Audit Committee.
Independent Evaluation
All hospitals certified with the MSQH and JCI accreditation
have to undergo stringent surveillance audit by the respective
surveyors and audit teams to ensure compliance with
accreditation standards and requirements before accreditation
certification can be renewed, usually every three (3) years.
As information technology is the key enabler for the Group’s
operations, periodic IT Review is also conducted by the
External Auditors for independent assessment and assurance.
ASSURANCE
The Board is of the view that the system of internal controls
instituted throughout the Group is sound and effective and
provides a level of confidence on which the Board relies for
assurance. In the year under review, there was no significant
control failure or weakness that would result in any material
losses, contingencies or uncertainties that would require
separate disclosure in the Annual Report. The Board ensures
that the internal controls system and the risk management
practices of the Group are reviewed regularly to meet the
changing and challenging operating environment.
The Board is therefore pleased to disclose that the state of
internal controls of the Group is sufficient, appropriate and
effective and in line with the Malaysian Code of Corporate
Governance 2012 and the Statement on Risk Management and
Internal Control – Guidelines for Directors of Listed Issuers.
172
KPJ Healthcare Berhad annual report
2014
STATEMENT ON RISK MANAGEMENT
AND INTERNAL CONTROL
(Pursuant to Paragraph 15.26 (b) of the Bursa Malaysia Listing Requirements)
