Assignment of Authority and Responsibility
The Board assigns authority and responsibility mainly to the
Executive Committee (EXCO) to manage operations as well as
discuss strategic issues pertaining to the delivery of services
and future direction of the Group. Several committees have
been formed to identify, evaluate, monitor and manage the
significant risks affecting the Group operations. These
committees are:
1. Medical Advisory Committee
Responsible for monitoring the ethical and good medical
practice of medical consultants.
2.
Clinical Governance Committee
(a) Responsible for the establishment of framework for
all the clinicians in the Group to:
i.
Continuously improve service quality;
ii.
Ensure high standard of care; and
iii. Create an environment that promotes safety
and excellence in clinical care.
(b) There are various sub-committees under the Clinical
Governance Committee; namely Clinical Governance
Policy Committee, Clinical Governance Action
Committee and Clinical Risk Management
Committee.
3.
Tender Evaluation Committee
Responsible for evaluating all tenders for purchases,
acquisitions or disposals of assets, award of contracts
and appointment of project development consultants/
advisors for the Group. This Committee will make
appropriate recommendations to the Tender Board
Committee.
Commitment to Continuous Learning
The Group, being in a service-oriented industry, recognises the
importance of sustainable investment in improving the skills
and competencies of its management, medical consultants and
employees. This is achieved through facilitating various training
programmes, seminars, workshops and service quality
initiatives.
To improve staff competency in delivering quality service, the
Group spends annually around 2% of total staff emolument on
conducting staff training and development programmes. Each
employee is mandated to undergo at least 30 hours of training
per year on work-related areas such as customer service,
clinical safety and leadership programme, facilitated by the
Group’s KPJ Healthcare University College’s teaching
professionals or external moderators.
To promote continuous learning and upgrading of knowledge,
the Group has a sponsorship programme for eligible
executives to further their studies in Masters of Business
Administration (MBA) in Healthcare Management. In 2014, five
(5) of these executives graduated and obtained their MBAs
from the University of East London and University Technology
Malaysia respectively. Since this programme started in 2005,
82 staff have benefited and obtained their MBAs.
Nurses are also encouraged to further their studies either for
the Degree in Nursing or Masters in Science (Nursing) through
collaboration with KPJUC, foreign universities or to take up
post basic courses in OT, ICU, CICU, renal and midwifery to
enhance their knowledge and skills. The Group also organises
the KPJ Medical Conference, Medical Workshop and Nursing
Convention annually for the medical consultants, nurses and
allied health staff to deliberate and discuss medical and
clinical issues related to their practices to promote patient
safety and standardisation of practices.
Currently, 15 hospitals in the Group have received their
accreditation certifications from the Malaysian Society for
Quality in Health (MSQH), out of which four (4) hospitals
namely KPJ Johor Specialist Hospital, KPJ Seremban
Specialist Hospital, KPJ Ampang Puteri Specialist Hospital and
KPJ Penang Specialist Hospital, have also been certified by the
Joint-Commission International with the internationally
recognised and prestigious “JCI Accreditation”. It is the
Group’s aspiration that all hospitals in its network would be
accredited upon reaching operational maturity.
170
KPJ Healthcare Berhad annual report
2014
STATEMENT ON RISK MANAGEMENT
AND INTERNAL CONTROL
(Pursuant to Paragraph 15.26 (b) of the Bursa Malaysia Listing Requirements)
