KPJ Healthcare Berhad - Annual Report 2018

92 KPJ HEALTHCARE BERHAD OPERATIONAL REVIEW Performance Highlights 2018 ACCREDITATIONS, QUALITY ASSURANCE AND CERTIFICATIONS • KPJ’s hospital network continued monitoring and renewing current certifications for Quality Management System namely, Joint Commissioning International (JCI), Malaysia Society in Quality Healthcare (MSQH), Integrated Management System (IMS) - ISO 9001, ISO 14001 and OHSAS 18001, Baby Friendly Hospital Initiatives (BFHI) and Quality Environment/5S. 01 Type of accreditation Number of hospitals JCI 4 MSQH 19 Medical Clinic (KWAN) 8 MSQH - Dental Clinic 1 Planetree 2 IMS 21 BFHI 14 02 • Conducted Planetree certification process focusing on patient centred care to upgrade certification level. KPJ Ampang and KPJ Damansara have been certified with the Gold Level Excellence in Person-Centred Care from Planetree International, USA. Both hospitals were the first to receive this award in Malaysia and Asia Pacific. • KPJ Dental the first dental facility in Malaysia to receive MSQH accreditation. • Lablink Medical Laboratory has been certified by the Department of Standards Malaysia with ISO 15189:2012. 04 • KPJ Healthcare Berhad has been certified for ISO 9001:2015 by TUV Rheinland. A quality management system certified according to ISO 9001 defines who is responsible for which quality-relevant activities and which procedures must be followed. The standard requires a control loop, which requires constant internal re-evaluation of the system that promotes a continuous improvement process (CIP). This ensures that quality orientation is lived by each of our employees on a daily basis. • KPJ Seremban was awarded 1 star for the Energy Management Gold Standard under ASEAN Energy Management Scheme (EMGS AEMAS). • KPJ Sabah was awarded with the Accredited Quit Smoking Service location by the Ministry of Health, Malaysia. 05 07 OUTLOOK • Continuously monitoring and reviewing current Quality Management System certifications to ensure our compliance. • Based on reviews, to identify new measures and initiatives to ensure we are constantly upgrading and improving our hospital networks to obtain new and credible international and local certifications and accreditations which will add to the Group’s brand value.