KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 73 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my 02 • With the launch of KPJ Perlis in 2018, we focused on building up a panel of major corporate clients for our new healthcare facility, and brought on board clients from the healthcare insurance sector and Managed Care Organisations (MCO). • Formalised business relationships through Hospital Service Agreements between major corporate clients and KPJ Perlis. • Launched the KPJ Baby Programme in our network of hospitals with the aim of increasing the number of deliveries and postnatal services, thus indirectly contributing to growing patient numbers at KPJ hospitals. The programme extends special benefits and privileges to all new-born babies and mothers nationwide upon registering with our KPJ Care Card. As at December 2018, 304 applications have been generated through this programme. • Utilising 3D printing for orthopaedics surgery and Oral and Maxillofacial surgeries. • Utilising IBM Watson for Oncology to facilitate faster comparative decision making for cancer treatment options. • Introduced 3D laparoscopic surgery at KPJ Kuching. • We introduced new niche segment offerings at Damai Wellness Centre following its merger and rebranding with the provision of after birth Confinement Services. A total of 9 bookings with deposits were received for the period of January till May 2019. • The Group expanded KPJ Sentosa’s offerings with the following niche services: - Mobile Healthcare - Home Nursing in Post Operative and External Confinement Homes - Extended physiotherapy services to standalone Physio Centres, Private Nursing Homes and Sports Centre OPERATIONAL REVIEW CLINICAL OPERATIONS 03 04 • Made our hospitals more baby friendly by creating a conducive environment for breast feeding new-borns. This is in tandem with Ministry of Health (MOH) campaigns promoting exclusive breastfeeding for new-borns till they are six months old, as well as growing trends amongst mothers to offer their children breast milk as a healthier alternative to formula milk. By engaging with our corporate clients on this programme, we can leverage on existing partnerships and strengthen our business relationships, as well as seek out new corporate customers. • To remain on course with continuous improvements for our corporate clients, we developed a corporate clients’ feedback survey to measure corporate clients’ level of customer satisfaction towards our services. The implementation of the survey will commence in the first quarter of 2019. • At KPJ Selangor, we extended rehabilitation services to sports injuries and a stroke centre. • Developed new Acute Stroke Service to begin in KPJ hospitals in the Klang Valley within two subservices, namely the use of medical thrombolysis for acute embolic strike; and mechanical thrombectomy using interventional measures for lesions that cannot be medically thrombolysed. To ensure we have in place talented medical personnel who are able to provide the highest quality of healthcare services, we conducted a recruitment drive and hired new consultants. A total of 54 new resident consultants joined KPJ in 2018 from various specialities such as Anaesthesiology and Critical Care, Cardiothoracic, Clinical Oncology, Clinical Radiology, Internal Medicine, ENT, O&G, Orthopaedic, Prosthodontics, and Paediatric. 05