KPJ Healthcare Berhad - Annual Report 2018

72 KPJ HEALTHCARE BERHAD OPERATIONAL REVIEW KEY HIGHLIGHTS NEW HOSPITALS EXPANDING EXISTING HOSPITALS - KPJ Perlis : 21 beds, 6 services, 9 specialist consultants - KPJ Bandar Dato’ Onn, Johor Bahru : 30 beds, 9 services, 9 specialist consultants - KPJ Johor: - KPJ Klang: - KPJ Bandar Maharani: - KPJ Ampang Puteri: - KPJ Pasir Gudang: increased 40 beds increased 12 beds increased 7 beds increased 8 beds increased 15 beds SEGMENTAL ANALYSIS • Total bed capacity of 3,107 • Inpatients of 299,780 • Outpatients of 2,541,822 • Average bed occupancy of 65.2% • 93,573 surgeries conducted • 10,465 infant deliveries Performance Highlights 2018 CLINICAL OPERATIONS Adding to our Group’s capacities, we expanded healthcare services at the following hospitals: • Launched a comprehensive radiotherapy and oncology centre at KPJ Sabah. • Expanded dialysis services by 6 chairs at KPJ Pasir Gudang. • Started One-Stop Eye Clinic at KPJ Sibu. • Offered orthopaedic care at KPJ Perdana. • New oncology centre and new clinics at KPJ Johor. • Geriatric psychiatrist and general psychiatrist service at KPJ Tawakkal Health Centre. In order to enhance our customers and patients experience of our healthcare offerings, we conducted the following activities within our network of hospitals: • Launched new special packages within different healthcare segments. • Collaborated with corporates to offer special discounts. • Collaborated with corporate clients and insurance agents to hold regular medical health talks with insurance agent and policy holders. • To expand our corporate client base, we set up a one stop centre providing alternative options for the community to seek rehabilitation treatment locally in East Malaysia. In 2018, a total of 1,257 cases were registered. • Commenced with renovation of outpatient and inpatient lobby at KPJ Johor to give it a facelift, as well as offered premier parking and concierge services and conducted patient education in diagnostic imaging. • Collaborated with Grab Car to provide transport services at KPJ Sibu and KPJ Kuching. • Enhanced digital marketing efforts through social media platforms. In Corporate Client Management, we achieved the following in 2018: • Embarked on an online portal for outpatient specialist guarantee letters (GL) and e-billing, to increase the efficiency of the admission workflow process, thus ensuring greater customer satisfaction. Online portals were initiated for Medkad Sdn Bhd and Healthmetrics at all KPJ hospitals. • Collaborated with Prudential Assurance Malaysia Berhad (PAMB) on the Hospital Alliance Services (HAS) portal with an Electronic Pre-Authorisation Form (E-PAF), which is a web-based system designed with functions to assist doctors with the HAS processes. Since its inception, all front liners and doctors have been using the e-form to request pre-authorisation letters from PAMB. In 2018, total of 23 KPJ hospitals have been using the portal. 02 01