KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 43 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my STAKEHOLDER MANAGEMENT LOCAL COMMUNITIES KPJ is committed to a sustainable long-term engagement by Klinik Waqaf An-Nur (KWAN) with the communities within which our network of healthcare services operates. We practice an engagement policy of mutual understanding, trust and reliability. Significant investment in social healthcare services and education is made annually by hospitals. KWAN has served 1.5 million patients since its inception in 1998. METHODS OF ENGAGEMENT • Klinik Waqaf An-Nur (KWAN) either as Static or Mobile Clinics • Baby Hatches • Educating the Public • Medical Camps • Reach-out Programmes FREQUENCY • 1 New KWAN per year • Weekly/Monthly activities by the hospitals • Annually • Weekly/Monthly activities by the hospitals • Health awareness • Affordable and accessible healthcare • Development of communities with solidarity, social welfare, health and safety • Continuous investments in identified community engagement programmes, in line with World Health Organisation’s promotions and initiatives • Expanding reach of social healthcare services targeting urban poor and rural areas • In order to serve quality healthcare and services to our communities, 8 of KWAN clinics are MSQH accredited Impact on Strategy Our engagements with local communities provide a platform for us to showcase our good corporate citizenship practices. Link to Strategic Thrusts 07 02