KPJ Healthcare Berhad - Annual Report 2018

42 KPJ HEALTHCARE BERHAD STAKEHOLDER MANAGEMENT FREQUENCY • Weekly, monthly, quarterly and annually meetings SUPPLIERS In order to deliver high quality healthcare services, we are dependent on a large and diverse range of suppliers such as medical and non-medical suppliers. KPJ relies on our vendors and suppliers to deliver products and services of the highest quality in line with internal, regulatory and accreditation agency standards. Impact on Strategy Our suppliers are a key enabler in achieving our objective to offer quality healthcare services. METHODS OF ENGAGEMENT • Regular Meetings with medical and non-medical suppliers • Contract negotiations • Product demonstrations and evaluations • Trainings and collaboration in events • Compliance with applicable regulatory requirements and quality standards • Availability of products and services and ability to provide continuous support • Fair and transparent negotiations • The Group is focused on streamlining and centralising our procurement processes to improve on efficiency and cost effectiveness • The procedure for the selection of suppliers/contractors is based on consistency in promoting sustainable development, being environmentally friendly and concerns regarding corporate reputation. • Formal procurement processes apply regarding tenders, contracting and preferred supplier agreement • Overall responsibility for clinicians lies within the Clinical Governance Framework • Contracted vendors and suppliers for medical and non-medical products are required to adhere to KPJ’s Corporate Integrity Agreement (CIA) and the KPJ Safety, Health and Environmental Policy Link to Strategic Thrusts 07 01 04 STAKEHOLDER RELEVANCE IMPACT AND LINK TO STRATEGIC THRUSTS KEY FEEDBACK/ EXPECTATIONS KPJ’S RESPONSE TO STAKEHOLDER EXPECTATIONS