KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 15 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my HOW WE CREATE VALUE OUTCOMES AND VALUE CREATED Outputs Outcomes OUTPATIENTS INPATIENTS BED OCCUPANCY OF OPERATING BEDS HAZARDOUS WASTE GENERATED 2,541,822 1,342,908 299,780 65% 3,107 in 2018 in 2018 Average Total of KG FOR KPJ UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS (UN SDGs) FOR STAKEHOLDERS • Net profit of RM186.2 million in 2018 • Added 55 hospital beds in 2018 via hospital network development and expansion • Maintained rate of 0.5 kg of hazardous waste generated per patient, contributing to a safe environment In 2018, we began our journey to adopt the UN SDGs into our business model. We have begun by aligning the UN SDGs to our sustainability initiatives and impacts. Based on our current range of EES initiatives, KPJ is contributing to the following UN SDGs. • Dividend per share of 2.0 sen , with a total of RM84.7 million in dividend payments • Customer Satisfaction Index of 87% • RM13.2 million community investment • Average training hours of 43 per employee • RM76.5 million in Government/ Approved Agencies contributions Group Philosophy 5 Core Values Vision Mission • Adhering to a strong Clinical Governance Framework to safeguard patients’ safety through accreditation by the Malaysian Society for Quality in Health (MSQH) and Joint Commission International (JCI). • Equipping our network of hospitals with state of the art facilities and equipment in line with expectations of our local and international patient base. • Leveraging on healthcare innovation and technology to retain our position as the leading healthcare solutions provider in Malaysia. (Malaysian Hospitals)