KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 11 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my ABOUT KPJ HEALTHCARE BERHAD The provision of outpatient services include the following: • KPJ KL Dental Specialist Centre • KPJ KL Rehabilitation Centre • Haemodialysis services • Consultant clinical specialists • KPJ Centre For Sight • KPJ Wellness & Lifestyle Programme Ensure the smooth operations of our network of hospitals through: • Supply-distribution value chain • Reducing dependencies on outsourced third party vendors and supplies • Intrapreneur Companies • Pharmaceutical • Sterilisation of Surgical Equipment Our Diagnostic Services division drives innovation and growth in KPJ through investments in cutting edge medical technologies and equipment. • KPJ Healthcare University College (KPJUC) provides a wide range of medical and healthcare qualifications. • Malaysia College of Hospitality & Management (MCHM) trains professionals in Culinary Arts, Hotel and Restaurant Management, as well as in Early Childhood Education. For further details for what we do at MCHM, please click onto their website at http://mchm.edu.my/ This segment provides customised packages at our three assisted living facilities in Malaysia and one in Australia. • Home Nursing/Assisted Living Care Positioning KPJ as the preferred provider among international health tourists, aimed at: • Increasing Group revenue and patient loads by venturing into new markets like Vietnam, Brunei and China • Boosting KPJ branding regionally and internationally • Enhancing our patients’ healthcare experience and standards with selected KPJ hospitals having embarked on the patients’ experience quality process • Promoting Malaysia as a preferred healthcare destination with our extensive network of hospitals nationwide AMBULATORY CARE ANCILLARY SERVICES DIAGNOSTIC SERVICES EDUCATION SENIOR & ASSISTED LIVING CARE HEALTH TOURISM CLINICAL OPERATIONS This Division is in charge of developing, implementing and monitoring high clinical standards throughout the Group. Continuous monitoring and compliance are conducted by the Group Medical Advisory Committee (MAC), to ensure KPJ’s consistently high standards of patient safety and treatment outcomes. AMBULATORY CARE CENTRES The provision of safe and efficient outpatient services is carried out by KPJ KL Dental Specialist Centre, KPJ Rehabilitation Centre, haemodialysis services, consultant clinical specialists and KPJ Centre for Sight. The KPJ Wellness & Lifestyle Programme is a subscription based membership programme that leverages on the focus of preventive care.