KPJ Healthcare Berhad - Annual Report 2018

10 KPJ HEALTHCARE BERHAD KPJ’S VALUE ECOSYSTEM ABOUT KPJ HEALTHCARE BERHAD WHAT WE DO KPJ HAS A RESILIENT BUSINESS MODEL, DRAWN FROM OUR 38 YEARS’ EXPERIENCE IN THE MALAYSIAN PRIVATE HEALTHCARE INDUSTRY. OUR VALUE ECOSYSTEM CENTRES ON MANAGING A NETWORK OF SPECIALIST HOSPITALS, SUPPORTED BY STRATEGIC INVESTMENTS IN A DIVERSIFIED PORTFOLIO. WE ARE IN A POSITION TO CREATE SUSTAINABLE LONG-TERM VALUE FOR ALL OUR STAKEHOLDERS. Our Hospital Operations division plays an integral role in supporting the smooth running of our network of hospitals through: • Continuously reviewing and streamlining processes • Enhancing hospital systems • Expanding existing hospitals’ capacities to cater to market demand • Structured professional development The New Hospital Development together with the Business Development Unit are responsible for expanding KPJ’s network of hospitals through adaptations or changes in the business model for new hospital development, such as design, build and lease models, or joint venture concepts to reduce gearing. Our Clinical Operations ensures that all the components of clinical governance are in place, with the monitoring of compliance by the Group Medical Advisory Committee to ensure best patient outcomes and ascertaining that patients’ safety is not compromised. It also monitors the performance outcomes of several procedures which are then used to promote KPJ’s healthcare services as a preferred healthcare provider. HOSPITAL OPERATIONS NEW HOSPITAL DEVELOPMENT CLINICAL OPERATIONS NEW HOSPITAL DEVELOPMENT KPJ’s commitment to continuous growth of both greenfield and brownfield projects have led to increased capacity. The New Hospital Development Division strengthens KPJ’s position as a leading provider of healthcare services in Malaysia. HOSPITAL OPERATIONS The role of our Hospital Operations Division is to provide direction and strategies for all hospitals in the KPJ Group. This Division sustainably strengthens core components of our operations – including through the streamlining of operational processes, the enhancement of hospital systems and expansion of organisational capacity. All these provide KPJ with a clear sense of purpose, amidst national and regional market uncertainties and business challenges.