Realising the many challenges of the healthcare
industry, we had taken many innovative
decisions and approaches so as to remain
competitive. I will now share with you KPJ’s
strategies to grow the business with the
interest of the shareholders and stakeholders
as the main dynamics.
CREATING SUSTAINABLE VALUE
KPJ is in the service business and it is only
natural that focus is on how to keep our
customers satisfied. In this regard, our core
values have helped to ensure that the best
possible care is delivered and specific
initiatives have been undertaken to ensure the
delivery of superior service to our broad
spectrum of markets, both at home and
abroad.
In line with the mission of KPJ to be the
preferred healthcare provider, we have
positioned a bold agenda for KPJ with the
primary focus of continuous building and
improving of KPJ’s overall capacity. The Board
of Directors believes that the enhancement of
the capacity and capability of KPJ will
guarantee a much better return on investment
and so, for this reason, we had embarked on
improving our delivery of products and
services. Hence the year 2014 saw many of
the hospitals under the KPJ Group undergoing
renovation, upgrading and expansion. This is
manifested with the 18% growth in the Group
assets as compared to the previous period.
KPJ had also in 2014 boldly undertaken
several greenfield projects which shall serve
to further inscribe its position in the industry,
We had identified new partners to work and
collaborate towards the improvement and
expansion of our business blueprint.
Two new hospitals joined the KPJ family in
2014. KPJ Rawang Specialist Hospital
commenced its operations in March and three
months later, KPJ Bandar Maharani Specialist
Hospital opened its doors to its patients. Plans
are in the pipeline to enlarge the Group by
constructing and opening more hospitals by
2019. The community will then benefit from
the presence of a KPJ hospital in almost all
states in the country.
The Board feels it is of utmost importance to
have in place measures to sustain the dynamic
growth momentum of KPJ. Hence, the year
saw KPJ implementing smarter digital
solutions to better manage the constantly
increasing volume of data, which has a
sizeable economic significance to the
organisation. It demonstrates our ability to
drive significant innovation in serving patients
and customers.
KPJ’s business is well positioned and poised
for long term success – as exhibited in this
Annual Report. The commendable result of our
Company for the past years is also evidence
that we are in the right direction. The
strategies and planning coupled with
experienced managers in KPJ have helped to
mould the right business footprint for our
Company.
The strategies and planning coupled with
experienced managers in KPJ have helped
to mould the right
business footprint for our
Company
012
KPJ Healthcare Berhad annual report
2014
chairman’s Statement
to shareholders
