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BUSINESS REVIEW
Ancillary Services
all functions relating to the management,
supply, collection and delivery of sterile
goods to hospitals throughout the network.
Quality patient care can be successfully
delivered if the surgical instruments to treat
patients are well sterilised and returned to
hospitals within 24 hours of their being
sterilised.
Operations at the CSSC are properly
documented and processes carried out
in an efficient and consistent manner in
conformance with international quality
standards such as ISO 9001:2008, ISO
13485:2003 and ISO 17665-1:2006.
Currently, the CSSC provides services to
KPJ’s hospitals in the Klang Valley but this
will eventually be extended to the Group’s
hospitals in other parts of the country as
well as to other hospitals. Going forward,
SSSB will work towards realising its
vision in making the CSSC the leader in
Malaysia’s independent sterilisation and
decontamination services sub-sector.
Effective Eye Care Services
As part of our efforts to enhance our
specialist services offering, the Group
took up a strategic 80% equity stake in Sri
Kota Refractive and Eye Centre Sdn Bhd in
2010. The company runs an eye centre in
Selangor called Pusat Pakar Mata Centre
For Sight (CFS) that has been operating
since 2004.
Today, CFS offers outpatient and day-care
facilities for about 20,000 patients and
performs over 1,700 procedures annually.
CFS also offers a comprehensive range
of eye surgery services including sub-
specialties in cornea, vitreo-retinal surgery,
glaucoma, cataract, refractive surgery/
lasik, oculoplastic surgery and paediatric
ophthalmology.
In 2012, CFS undertook 1,703 surgery
cases, the majority of which were
phaco monofocal and yag capsulotomy
procedures. The centre also rolled out 13
external and four internal screenings over
the course of the year. Three of these in-
house screenings, which were carried out
in conjunction with World Glaucoma Week
2012, World Sight Day 2012 and CFS’
own Healthy Vision Open Day, received
tremendous response from the public.
Hospital Project Management
Capability Ramps Up
Even as the Group underwent rapid
expansion many years ago, we saw the
need for the services of project managers.
This led to the establishment of Healthcare
Technical Services Sdn Bhd (HTS) in which
KPJ holds 30% interest. In 1993, HTS
was given the responsibility for managing
its first hospital construction project, the
Ampang Puteri Specialist Hospital, and
carried this out successfully. Since this
project completed in 1995, HTS has been
involved in many of the Group’s hospital
projects as project manager and hospital
planning consultant.
Today, HTS’ expertise encompasses
Project Management, Hospital Planning,
Construction Management, Green Building
Facilitation,
Contract
Management,
Facilities Engineering Management and
Energy Management services as well as
building/facilities audit, health and safety
audit, and MSQH hospital accreditation
audit services.
The company’s involvement in KPJ’s new
hospital development and expansion
projects continues to ramp up and HTS
is currently managing projects worth
RM853.3 million. These comprise new
projects amounting to RM493.2 million
as well as expansion and renovation
works amounting to RM360.1 million.
In addition, HTS has been appointed as
the maintenance manager for 22 of the
hospitals under the Al-`Aqar Healthcare
Reit as well as the energy manager for
four of KPJ’s hospitals and a commercial
centre. These include the KPJ Ipoh
Specialist Hospital, KPJ Johor Specialist
Hospital, KPJ Damansara Specialist
Hospital, KPJ Tawakkal Specialist Hospital
and The Curve, Damansara.
Good Progress by Intrapreneur
Companies
The Intrapreneur concept advocating
“Shared Growth and Shared Prosperity”
was introduced to develop entrepreneurial
talent among KPJ’s staff members and
it has helped spawn the development of
new companies that are providing support
services and additional income to the
Group. To date, there are four Intrapreneur
companies within the Group’s stable of
companies and they are all performing
well.
Teraju Farma
Teraju Farma Sdn Bhd’s (TFSB) main
business activities are wholesaling and
Bumiputra tendering for pharmaceuticals
as well as medical and healthcare related
products and services relating to the
Government sector. TFSB also offers
warehousing and distribution facilities and
is involved in new and expansion projects
at government hospitals.
To date, TFSB caters for over 150 health
institutions nationwide, in particular
government hospitals, military and
university hospitals . In 2012, TFSB
registered a total turnover of RM51 million,
some 23% higher than the previous year’s
turnover. The company also supplies
products to overseas market for selected
customers. By leveraging on the latest
technology and its relationship with
major healthcare enterprises, TFSB has
the capability and capacity to continue
providing excellent and high quality
services to its customers.
Fabricare Laundry
Fabricare Laundry Sdn Bhd undertakes
laundry services and linen rental in the
state of Johor only. Its internal customers
are the Group’s hospitals in the Southern
Region while its external customers are
hotels and a convention centre in Johor,
particularly those under the JCorp Group
of Companies.
Annual Report
2012
KPJ Healthcare Berhad