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BUSINESS REVIEW
Ancillary Services
Today, Fabricare continues to cater to
the laundry and linen needs of the KPJ
Johor Specialist Hospital and KPJ Puteri
Specialist Hospital. It will offer its services
to the Group’s two new hospitals in Pasir
Gudang and Muar once they commence
operations.
Healthcare IT Solution
Healthcare IT Solution Sdn Bhd (HITSSB)
was established to implement and manage
the healthcare IT system throughout KPJ’s
hospital network. Over time, it has evolved
to become a key player in healthcare IT
solutions for the healthcare sector.
Today, HITSSB is actively implementing
hardware and software solutions within
KPJ’s hospitals to increase the efficiency
of the hospital information system. In
2012, the Group’s Hospital Information
Technology System (HITS) was successfully
implemented at the new KPJ Klang
Specialist Hospital. The year also saw the
roll out of an Integrated Digital Multimedia
System (comprising IPTV, digital queue
management system, indoor digital media
and information kiosk elements). The
indoor digital media and IPTV modules
were successfully deployed at the KPJ
Ampang Puteri and KPJ Klang Specialist
Hospital, while the queue management
system was implemented at the KPJ
Ampang Puteri Specialist Hospital.
In 2012, HITSSB began to re-develop the
Group’s current HITS system that runs
on client-based platform to migrate this
onto a web-based platform. The system is
expected to be ready for deployment in the
second half of 2013. HITSSB’s efforts have
also resulted in the development of a patient
satisfaction survey system that currently in
its pilot phase at KPJ Damansara Specialist
Hospital, and the introduction of a video wall
solution and bedside TV solution at KPJ
Johor Specialist Hospital.
HITS is also offering healthcare IT services
to the external customers, locally and
abroad. The positive growth of the company
in 2012 underscores the HITSSB team’s
perseverance in fending off stiff competition
in this segment.
Skop Yakin
A newcomer to the Group, Skop Yakin (M)
Sdn Bhd was established to leverage on
bulk purchasing of printing and stationery
supplies in order to bring the Group’s overall
costs down. While Skop Yakin is facing
stiff competition from seasoned industry
players in the East Coast (i.e. Kelantan
and Terengganu) where it is operating, it
is looking to spread its wings to the Klang
Valley to tap a ready market within KPJ’s
hospitals in the area.
Small Business Units Growing
Steadfastly
To complement the Intrapreneur’s initiative,
KPJ has identified several small business
units (SBUs), or incubator companies which
hold good growth potential. These SBUs are
now operating under the wing of the Group
as they strengthen their foundations and
prove their business viability, before they are
moved up into the Intrapreneur programme.
To date, the SBUs involved in the supply
of perishables, ambulance services and
event management services have showed
significant progress and are expected to
maintain their good upward momentum.
Wellness and Lifestyle Programme
Exceeds Expectations
The KPJ Wellness and Lifestyle Programme
was initially conceived some five years ago
to create business opportunities that would
enhance the revenues of all the Wellness
Centres under the KPJ Group. By leveraging
on the importance and positive values of
leading a healthy lifestyle, the programme
has received very good response from its
target audience of individuals, couples and
family members and has exceeded all initial
expectations.
As at 31 December 2012 there were over 12,000 active
subscribers to the programme with sales amounting to RM118
million. Currently, 10 of the Group’s hospitals are participating in
this programme. These include:
•
KPJ Damansara Specialist Hospital (since March 2008);
•
KPJ Ampang Puteri Specialist Hospital (since March 2008);
•
KPJ Seremban Specialist Hospital (since May 2008);
•
Kuantan Specialist Hospital (since September 2008);
•
KPJ Selangor Specialist Hospital (since October 2008);
•
KPJ Perdana Specialist Hospital (since January 2009);
•
KPJ Ipoh Specialist Hospital (since May 2009);
•
KPJ Johor Specialist Hospital (since May 2009);
•
KPJ Penang Specialist Hospital (since March 2011); and
•
Kuching Specialist Hospital (since March 2012).
Annual Report
2012
KPJ Healthcare Berhad