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BUSINESS REVIEW
Ancillary Services
119
In 2012, revenue from the Ancillary
Services segment improved by 8% to
RM689.6 million from RM636.0 million in
the preceding year. The segment’s higher
revenue was attributable to an increase
in activities relating to the marketing and
distribution of pharmaceutical, medical
and surgical products, as well as from
higher demand for pathology and laboratory
services, among other services.
Fast Expanding Laboratory Services
Network
With over two decades of experience under
its belt, Lablink (M) Sdn Bhd is in charge
of managing KPJ’s network of hospital
laboratories. Today, Lablink manages 13 KPJ
hospital laboratories and the laboratory at
the NCI Hospital in Nilai, and its reach is fast
expanding. With a vision to be “the preferred
healthcare provider” in Malaysia, Lablink’s
mandate is to deliver superior laboratory
services with greater efficiency and speed.
Its comprehensive range of tests covers
areas such as haematology, biochemistry,
microbiology, serology, immunology, allergy,
histology, cytology, and molecular diagnostic
testing.
In 2012, Lablink registered a total of 6.97
million test requests, a 6.2% increment
over the preceding year’s figure, mostly on
the back of an increase in histology and
microbiology tests. The year saw Lablink’s
total number of patients increasing by 4.6%
to 1.76 million in comparison to 2011’s
figure.
In 2013, Lablink plans to expand its network
to cover the laboratories at KPJ Johor
Specialist Hospital, KPJ Puteri Specialist
Hospital, Sentosa Medical Centre and
Sibu Specialist Medical Centre. Lablink’s
footprint will be further extended via its
presence at the new KPJ Pasir Gudang
Specialist Hospital, KPJ Sabah Specialist
Hospital and KPJ Muar Specialist Hospital
when these facilities commence operations
over the course of 2013.
In order to be a premier laboratory in
the country offering “signature tests” to
customers within and outside the KPJ
Group, Lablink will strive to further integrate
the laboratories under its management, as
well as bolster its string of accreditations to
strengthen its reputation among its target
audiences. Today, Lablink is IS09001:2008
certified and is working towards
adding the MS ISO 15189 laboratory
accreditation standard. To this end,
Lablink’s headquarters in Kuala Lumpur
is undergoing major renovation to create a
state-of-the-art medical laboratory, which
will include a Biosafety Level-3 Laboratory.
Centralised Purchasing and
Distribution Capability
The Group continues to leverage on
economies of scale through our central
purchasing arm, Pharmaserv Alliances Sdn
Bhd (PASB), a wholesaler and distributor
of pharmaceuticals, medical and other
hospital-related products, mainly for
use by our own network of hospitals and
companies.
PASB is currently one of the largest buyers
for pharmaceutical and medical disposable
items after the Ministry of Health. The KPJ
Group is reaping the benefits of higher
margins via PASB’s volume purchases,
while passing on the cost savings to our
customers. In 2012, PASB registered
revenue of RM299 million, an 8.3%
increment over the preceding year’s figure.
This is in line with the increase in the total
number of hospitals within our network.
PASB has been ISO 9001:2000-certified
since 2003 and attained ISO 9001:2008
certification in April 2012. The company
continues to ensure the quality of its
products is maintained throughout the
whole distribution network even as its
workload and revenue increases. By
the third quarter of 2013, PASB will
move into its own building at Subang Hi-
Tech Industrial Park, Shah Alam which
incorporates a spacious warehouse
equipped with modern facilities. This move
is in line with PASB’s plan to attain Good
Distribution Practise (GDP) certification. By
keeping abreast of the dynamic changes
taking place in information technology
(IT) and management systems and
adopting innovative solutions to enhance
the company’s overall operations and
effectiveness, PASB continues to make
good strides forward.
Leading the Way in Sterilisation
Services
In 2011, our subsidiary, Sterile Services
Sdn Bhd (SSSB) opened a Centralised
Sterilisation Service Centre (CSSC) in
Rawang, Selangor together with joint-
venture partner, Sterilgamma (M) Sdn Bhd.
The CSSC is helping KPJ’s network of
hospitals further improve our operational
costs and efficiencies through centralising
Lablink
registered
a total of
6.97
million
test requests
a
6.2%
increment over
the preceding
year’s figure
Annual Report
2012
KPJ Healthcare Berhad