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Transformation through Innovation
Continuous improvement is crucial in maintaining KPJ’s
position as the country’s largest private healthcare provider
that is dynamic and flexible in adapting to changes and is in
tuned with the changing demands of customers.
Continued innovation and transformation are critical to the
Group’s future, and this calls for process efficiency through
lean management, investments in the latest medical
technologies as well as rollout of integrated clinical
information systems.
To enhance medical and surgical outcomes, the Group will
be investing more than RM90 million in 2012 to purchase
and install the latest medical equipment featuring state-of-
the-art technologies.
In 2011, the Group committed about RM70 million worth of
investments in new equipment for KPJ hospitals throughout
the country, and notable among them is the country’s first
digital operation theatre with a dedicated knee navigation
system. Wards were also upgraded to enhance ambience
and comfort.
Adoption of health information technology (IT) at KPJ
hospitals has helped to enhance patient safety by
dramatically reducing errors and improving coordination
and efficiency, and this strategy will be rigorously pursued
to place KPJ as a key healthcare player with a reputable
name in the region.
The IT infrastructure was further refined and tailored
towards a more seamless integration of the healthcare
information systems and user capabilities.
We leverage on the capabilities of the existing Hospital
Information Technology System (HITS), which has been
implemented at all 20 KPJ hospitals in Malaysia, and
integrate it with the newer systems of Enterprise Information
System (EIS), KPJ Clinical Information System (KCIS) and
Picture Archiving Communication System (PACS), as we
head towards a paperless environment.
The overall result of this initiative are better health outcomes,
lower risk of errors, improvement in patient engagement as
well as waiting time, while preserving the environment by
reducing waste and use of chemicals.
To continuously improve the hospital IT technology, KPJ
has also committed to invest in R&D to develop information
systems that can better serve the complex healthcare
ecosystem that has intricate relationships and differing
specific requirements.
Accountability to All Stakeholders
KPJ will continue to put significant emphasis on
transparency, accountability and good corporate
governance to ensure long-term sustainability.
This includes strict compliance with Bursa Malaysia’s
listing and disclosure requirements and close monitoring
by the Audit Committee as well as efforts to strengthen
processes through the Award Tender Committee and
Building Committee.
Stakeholder engagement will continue to include open
dialogues and timely disclosure of information.
Clinical conduct is governed by KPJ’s clinical policies
and procedures and monitored by the Medical Advisory
Committee and other clinical committees at both the
Group and at the hospitals to ensure strict compliance
to all regulations as well as best practices according to
internationally-accepted standards.
KPJ also abides by the policies and practices outlined in
the Private Healthcare Facilities and Services Act 1998
and other regulations laid out by the Ministry of Health.
As the Group’s network of hospitals expands its range
of facilities and services, we are also cognizant of the
increasing importance to enhance patient experience at
the hospitals.
We believe this can be achieved through our genuine
commitment to delivering compassionate care alongside
the adoption of core procedures and processes at KPJ
hospitals that will minimize risks to patients, thus giving
utmost priority to patient safety and customers’ needs.
Our hospitality will reflect who we are and the way we
conduct ourselves is in line with the principles of the
Service Excellence – KPJ Way Group Alignment and Re-
Engineering (SEGAR) initiative as well as the Standard
People Practice (SPP).
KPJ’s ultimate goal remains to provide our customers with
safe care and excellent services.
The commitment to providing safe care is reflected in KPJ’s
efforts to have the hospitals recognized by accreditation
bodies such as Malaysian Society of Quality in Health
(MSQH) and Joint Commission International (JCI), and to
obtain other certifications like Integrated Management
System (IMS), ISO, and SIRIM.
To date, 11 KPJ hospitals have been accredited by
MSQH, with KPJ Tawakkal Specialist Hospital being the
latest one to receive the certification in 2011, and two are
slated to undergo the survey in 2012. MSQH-accredited
hospitals KPJ Ampang Puteri Specialist Hospital and KPJ
Seremban Specialist Hospital are also undertaking the JCI
accreditation survey in 2012.
KPJ hospitality reflects the principles of SEGAR and SPP
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