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KPJ Tawakkal Specialist Hospital receiving its MSQH Certificate
Prospects
Looking ahead, prospects for 2012 are bright as the Group
continues to show positive growth amid expansion of new
and existing hospitals.
The healthcare industry will face many challenges and
opportunities ahead and we are confident that KPJ
will continue to advance with the support of its team of
committed employees and Medical Consultants.
It is also anticipated that the Group will remain strong by
working cohesively as a team, staying close to our guiding
principles and keeping our ultimate objectives in mind,
which is prioritizing patient safety and providing quality
medical care to our customers.
In 2011, the Group provided medical services to more
than 2.6 million patients and following capacity expansion
and widening of services, we expect the hospitals to
receive more patients this year from both the domestic and
international markets.
We will continue to gain customer confidence through
continuous efforts to enhance quality and safety while also
promoting a harmonious workplace so that employees can
give their undivided attention to the needs of patients and
care for the community.
We believe that KPJ remains well positioned to deliver
strong results in the year ahead and the initiatives we have
outlined here will bring positive returns to the Group. This,
in turn, will generate further value for shareholders.
Acknowledgements
We would like to take this opportunity to thank all Medical
Consultants within the KPJ Group who have worked tireless
to provide patients with the highest quality of care.
To the management team and staff, who have exemplified
professionalism in every aspect of their service and care
for customers, we offer our gratefulness.
Thank you to all customers for placing their trust and
confidence in KPJ and for their continuing support.
Our deepest gratitude is also directed to the community at
large for supporting the Group’s initiatives and encouraging
us to continue championing our corporate responsibility
activities, which has also helped bring positive change to
all of us at KPJ.
We also offer our appreciation to the shareholders for
their continued confidence in us, to the Government and
authorities for their support and guidance, and to KPJ’s
business partners for their cooperation.
Our sincere gratitude to our colleagues on the Board as
well as the Executive, Audit and Clinical committees, who
have worked alongside us to make these achievements
possible, and we thank them for their input and strong
support in the implementation of various projects and their
company in making KPJ’s journey a success.
To all who have helped KPJ achieve this successful year
and continue to share our vision to Care for Life, we are
deeply indebted.
DATIN PADUKA SITI SA’DIAH SHEIKH BAKIR
MANAGING DIRECTOR
KAMARUZZAMAN ABU KASSIM
CHAIRMAN
31 ANNUAL REPORT 2011