KPJ Healthcare Berhad - Annual Report 2018

56 KPJ HEALTHCARE BERHAD CHAIRMAN’S STATEMENT OUR ECONOMIC, ENVIRONMENTAL AND SOCIAL (EES) COMMITMENTS The year 2018 was a landmark year for us, as we significantly enhanced our EES commitments by aligning and mapping our sustainable business outcomes against the United Nations Sustainable Development Goals (UN SDGs). We also maintained efforts to adhere to the Malaysian Patient Safety Goals (MPSG) to continuously improve patient outcomes and towards a more inclusive healthcare system which takes into account complex trends shaping healthcare provision all over the world. As we embark in this bold new direction towards enhancing our sustainability development commitments, KPJ has produced its first standalone Sustainability Report (SR) to document our journey towards national socioeconomic development and provide a comprehensive account of our EES contributions. SUSTAINED COMMITMENT TOWARDS UPHOLDING STRONG GOVERNANCE To ensure that the Group effectively address the risks we face within a shifting and challenging healthcare landscape, and embed mitigations into our business operations, we incorporated a Risk and Sustainability Committee at Board of Directors (Board) level during the year. Further, a new Building and Tender Board Committee was put in place not only to ensure stricter procurement governance but to also safeguard quality by making sure that suppliers and vendors appointed have the capacities and capabilities to support us in providing the highest standards of goods and services. It is with pride we highlight that our network of hospitals have remained on course with various quality accreditations and certifications, testament to the standard of excellence we deploy across the board. These are evident in international and local validations we received in 2018, some of which were industry firsts, both in Malaysia and the region. They include the following: • KPJ Healthcare Berhad was certified for ISO 9001:2015 by TUV Rheinland • KPJ Dental was the first dental facility in Malaysia to receive MSQH accreditation • Lablink Medical Laboratory was certified by the Department of Standards Malaysia with ISO 15189:2012 • KPJ Ampang Specialist Hospital and KPJ Damansara Specialist Hospital were the first two hospitals in Malaysia and the Asia Pacific region to receive the Gold Level Excellence in Person- Centred Care certification from Planetree International, USA • KPJ Sabah was awarded with the Accredited Quit Smoking Service location by the Malasyian Ministry of Health • KPJ Seremban was awarded one star for the Energy Management Gold Standard under ASEAN Energy Management Scheme (EMGS AEMAS) AWARDS AND RECOGNITIONS KPJ continue to receive awards and recognitions in 2018, again a testament of our sterling reputation in providing the highest quality of medical treatments and services for our patients. On behalf of everyone at KPJ and Johor Corporation, I would like to congratulate our President and Managing Director Dato’ Amiruddin Abdul Satar for receiving the Digital Transformation Leader of the Year Award at the IDC Digital Transformation Awards, as presented by the International Data Corporation (IDC). His strong leadership in steering the future of the Group through digitalisation and MedTech adoption has been a crucial factor in ensuring that KPJ remains ahead of the curve in the provision of healthcare services in Malaysia. In recognition of KPJ’s high levels of employee engagement and excellence workplace culture, KPJ Healthcare Berhad was recognised as one of the Best Companies to Work in Asia 2018 by HR Asia at the HR Asia Awards. The Group was also presented with the Platinum Trusted Brand Award by Reader’s Digest Asia, signifying the strength of our brand and the trust it inspires. Focused efforts to expand the reach of the KPJ brand to provide healthcare services to medical tourists resulted in the Group being recognised as Hospital of the Year in Malaysia at the Global Health and Travel Awards 2018. On home shores, our efforts towards ensuring the wellbeing of communities through our Corporate Social Responsibility (CSR) programmes were lauded by CSR Malaysia at the CSR Malaysia Awards 2018. ACKNOWLEDGEMENTS On behalf of the Board, I would like to stress that KPJ’s value creation journey towards transforming KPJ into a world- class healthcare provider would not have been possible without the continuous support and cooperation of all our stakeholders. We take this opportunity to express our heartfelt gratitude to the various state governments as well as the Federal Government, along with the Ministry of Health and other health regulators and accreditation bodies, along with our vendors and suppliers for their ongoing support of our mission to provide patient centric healthcare solutions and treatments. To our consultants, medical officers, nurses and all other medical and non-medical professionals, we thank them for their steadfast dedication and commitment in living out the Group’s values in their daily roles and responsibilities, which has kept the KPJ brand at the forefront of the healthcare industry.