KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 51 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my KEY RISKS AND OPPORTUNITIES KEY ACHIEVEMENTS/ ACTIVITIES IN 2018 TO MITIGATE RISKS LINK TO MATERIAL MATTERS & STRATEGIC THRUSTS • In 2018, seven hospitals has been upgraded with HITS2 and six with KCIS2 with enhanced functionality and security features. • Implemented new User Access Matrix (UAM) at all hospitals to enhance systems access security. • Installation of new internet and network security systems to all hospitals & subsidiaries. • Monthly IT Security Bulletins to all staff to create awareness and enhance vigilance. Material Matters Government Regulations Strategic Thrusts • In 2018, a total of 25 Fire Safety Training & Drill and Disaster, Emergency Training & Drill (internal and external) were conducted in the Group. • In November 2018, KPJ Seremban received a bomb treat, a “Code Black” event. The hospital managed to evacuate all patients safely. Coordination with various government agencies like PDRM, Bomba, Majlis Keselamatan Negeri went well. The bomb treat turned out to be a hoax. Material Matters Quality of Service Standards Government Regulations Strategic Thrusts • Formation of Risk and Sustainability Committee (RSC) of the Board to evaluate and review the assessment of risk identification, the effectiveness of Enterprise Risk Management, and other processes in managing the Group’s principal risks. The RSC also reviews and evaluates the Group level risk exposures and management of significant risks identified. • In 2019, KPJ is moving towards ISO 31000:2018 Risk Management Guidelines and will be adopting the ISO 31000:2018 standard by June 2019 to be in line with KPJ’s ISO Certification Programme. The Guidelines enables all hospitals and subsidiaries to identify, assess, monitor and report risks in an effective manner. • Rolled out KPJ Online Incident Reporting System (Q-Radar) System to all hospitals in Sabah and Sarawak. All hospitals in Malaysia are now on the same platform. Material Matters Quality of Service Standards Strategic Thrusts 06 03 06 07 02 06 05