KPJ Healthcare Berhad - Annual Report 2018

3 OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT www.kpjhealth.com.my KPJ HEALTHCARE BERHAD Our non-financial information is reported against the new Global Reporting Initiative Sustainability Reporting Standards (GRI Standards) and the information provided serves as a progress report on the implementation of the 15 of the 17 United Nations Sustainability Development Goals (UN SDGs). Another first for KPJ this year, we have identified our roles, actions and contribution towards the UN SDGs. These SDGs are referred to in our standalone Sustainability Report (SR) in a relevant and meaningful manner. APPROVAL BY THE BOARD The Board has applied its collective mind in preparing and presenting the KPJ IR, as guided by the International <IR> Framework by the IIRC. The Board acknowledges its responsibility in ensuring the integrity of this report, through good governance practices and internal reporting procedures. ASSURANCE Our Annual Financial Statements (FS) have been audited, as fully disclosed in the Statutory Annual Financial Report 2018. At this moment, we have no formal policy with regard to the external assurance of our Sustainability Report. However, as we have begun with our IR journey we envisage that external assurance could be part of the process moving forward. CAPACITY BUILDING ENRICHED CUSTOMER RELATIONSHIPS INNOVATION @ THE CORE NEW NICHES TALENT MANAGEMENT BUSINESS PROCESS IMPROVEMENT SUSTAINABLE VALUE FOR STAKEHOLDERS NAVIGATING THIS REPORT Throughout this IR, we have linked our value creation activities against our six capitals and seven strategic thrusts with the following icons. Our Six Capitals MATERIALITY AND FORWARD-LOOKING STATEMENTS MATERIALITY We have conducted our materiality assessment in prior years, in line with Bursa Malaysia’s listing requirements. As we revisited our material matters, we have linked them with Our Six Capitals. This underlines the relationship between our ability to create impact and the areas in which we impact. FORWARD-LOOKING STATEMENTS This report contains forward-looking statements characterised by the use of words and phrases such as “might”, “forecast”, “anticipate”, “project”, “may”, “believe”, “predict”, “expect”, “continue”, “will”, “estimate”, “target”, and other similar expressions. As our business operates in a changing environment, it is subject to uncertainties that could cause actual results to differ from those reflected in the forward-looking statements. FEEDBACK Our reporting process is intended to move beyond compliance to generate meaningful and inclusive engagement with our stakeholders. This is aligned with our desire to engender a culture of accountability and trust so as to strengthen our relationships with our stakeholders. We welcome all feedback on our suite of reports on any aspect of our financial and non-financial performance. All comments and feedback can be directed to our Investor Relations Unit at http://kpj.listedcompany.com/contact.html FINANCIAL CAPITAL NATURAL CAPITAL MANUFACTURED CAPITAL HUMAN CAPITAL Our Seven Strategic Thrusts SOCIAL AND RELATIONSHIP CAPITAL INTELLECTUAL CAPITAL 01 02 03 04 05 06 07 REPORTING SUITE INTEGRATED REPORT 2018 SUSTAINABILITY REPORT 2018 FINANCIAL REPORT 2018 Disclosure • MD&A • Financial Statement and Sustainability Report Corporate Governance Overview • Audit Committee Report • Statement on Risk Management and Internal Control (SORMIC) • Global Reporting Initiative (GRI) • Directors’ Report • Notes to FS • Independent Auditor’s Report Reporting Framework • Malaysian Code on Corporate Governance 2017 • Bursa Malaysia Securities Berhad Listing Requirement (BMLR) • IIRC Integrated Reporting Framework • Companies Act 2016 (CA 2016) • GRI Standards • ESG Rating Measurement Criteria • BMLR • IFRS/MFRS • CA 2016 • BMLR