KPJ Healthcare Berhad - Annual Report 2018

OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT 47 KPJ HEALTHCARE BERHAD www.kpjhealth.com.my KEY RISKS AND OPPORTUNITIES KEY ACHIEVEMENTS/ ACTIVITIES IN 2018 TO MITIGATE RISKS LINK TO MATERIAL MATTERS & STRATEGIC THRUSTS • Three new programmes were introduced in 2018, namely, Healthcare Assistant Course, Diploma in Healthcare Management and Bachelor of Healthcare Management (Honours). • KPJUC conducted four in-campus interviews for working placements as per our hospitals’ requirements. • Talent Management services conducted interviews for placement and increased our clinical staff by 3% in 2018. • 54 new resident consultants of various specialities joined the Group in 2018. Material Matters Managing and Retaining Talent Strategic Thrusts • Clinical Governance Policy Committee approved ten new policies and seven were also updated. • Clinical surveys were conducted on 24 hospitals covering 14 service areas. Material Matters Quality of Service Standards Strategic Thrusts • Continuously engage with MOH to remain up to date on any potential changes in Government regulations and policies. • Ensured all non-compliance issues were complied with prior to renewal of operating licences. • Embarked on the implementation of ISO 45001 (Occupational Health & Safety Management System). Material Matters Government Regulations Strategic Thrusts 07 07 07 05 05 01 01 02 02