KPJ Healthcare Berhad - Annual Report 2018

38 KPJ HEALTHCARE BERHAD STAKEHOLDER MANAGEMENT Impact on Strategy Our employees and consultants expectations are related to KPJ providing them a safe, motivating and rewarding work environment and workplace. It is important that the Management continues promoting a positive working environment at all times. • Training and development of employees • Recognition and competitive remuneration • Ethical leadership • Fair and equitable benefits • Recruitment and retention of skilled staff • Fair and equitable employee benefits and welfare provision • Every employee is committed to ethical behaviour as set out in the Group’s Code of Ethics and Business Conduct • Safety at the Workplace • The Group aims to minimise KPJ’s environmental impact and guides employees in the identification and management of all risks and opportunities through our sustainability awareness program • Provide opportunity and involvement of the consultants in hospitals’ activities to educate the public • Provide positive workplace culture and a safe work environment • Address the shortage of key medical staff • Consultants’ engagement with public • Address the long waiting time for patients due to ineffective process • Equitable partnership provisions of medical amenities Link to Strategic Thrusts 05 • Provide well-trained staff, latest equipment and updated systems with KCIS2 and HITS2 • Provide well-trained staff with Disaster & Emergency Management Plan, Clinical Related (Code Blue, Code Pink) • Provide efficient medicine supply systems to ensure uninterrupted availability and accessibility of essential medicines • KPJ conducts Innovative & Creative Circle (ICC) annually, as a platform for innovation to ease the patient’s journey in their dealing with KPJ hospitals such as waiting time STAKEHOLDER RELEVANCE IMPACT AND LINK TO STRATEGIC THRUSTS KEY FEEDBACK/ EXPECTATIONS KPJ’S RESPONSE TO STAKEHOLDER EXPECTATIONS EMPLOYEES & CONSULTANTS 13,395 employees (which include 4,197 nurses and 1,768 allied health professionals) and 1,036 consultants are valuable human capital and their trust and respect are vital to KPJ’s success. We listen and respond to their needs and concerns through effective communication. KPJ invests in our employees’ welfare and programmes as the preferred employer of choice. KPJ communicates and invests in a marketing strategy for new packages and services, including sub-speciality and procedures, new medication and technology offered by our consultants. METHODS OF ENGAGEMENT • Town hall meetings such as our Corporate Address - PEDOMAN • Employee performance review • Staff wellness and recognition programmes • Talent Management Day • Employee Engagement Survey • Consultant - Management Meetings FREQUENCY • Twice a year • Annually • Quarterly 06 02