KPJ Healthcare Berhad - Annual Report 2018

36 KPJ HEALTHCARE BERHAD STAKEHOLDER MANAGEMENT KPJ’s involvement in the healthcare sector affects a diverse spectrum of stakeholders within a complex interrelated system. Our stakeholder ecosystem details out the way in which we adapt, innovate and refine our healthcare service model’s systems and clinical processes in our quest to provide patient-centric medical services. It also plays a critical role in how we comply with changing healthcare regulations and policies, as we navigate other considerations such as changing disease patterns and healthcare needs in an evolving healthcare landscape. Our stakeholder ecosystem in 2018 comprised of the following interrelated groups which bear the most influence on KPJ’s business. O U R S TA K E H O L D E R E C O S Y S T EM COMMUNITY-BASED HEALTHCARE SERVICES AND ENGAGEMENT HEALTH AWARENESS COLLABORATION TO IMPROVE SERVICE DELIVERY PRODUCTS & SERVICES TO SUPPORT CLINICAL OUTCOMES HEALTHCARE SERVICES DELIVERY HEALTH SERVICE CONTRACT BUSINESS INTEGRITY AND ETHICAL PROCUREMENT PATIENT EXPERIENCE MEDICAL TREATMENT PACKAGES PATIENTS LOCAL COMMUNITIES SUPPLIERS Medical and non-medical suppliers. INTERMEDIARIES Employers, third party administrators, insurance companies, managed care organisations, etc. GOVERNMENT & REGULATORS Ministry of Health (MOH), National Specialist Register (NSR), etc. INVESTORS & SHAREHOLDERS EMPLOYEES & CONSULTANTS CONTINUOUS GROWTH & FINANCIAL SUSTAINABILITY GOOD CORPORATE GOVERNANCE & TRANSPARENT REPORTING FAIR BENEFITS & EQUITABLE PARTNERSHIP CAREER PROGRESSION & DEVELOPMENT ACCREDITATION BODIES & INDUSTRY ASSOCIATION Joint Commission International (JCI), Malaysian Society for Quality in Health ( MSQH), etc CERTIFICATIONS & ACCREDITATIONS REGULATORY STANDARDS & GUIDELINES COLLABORATIONS TO IMPROVE PATIENT SAFETY