KPJ Healthcare Berhad - Annual Report 2018

1 OUR BUSINESS & STRATEGY OUR PERFORMANCE AND OUTLOOK OUR RESULTS OUR GOVERNANCE APPENDICES ABOUT THIS REPORT www.kpjhealth.com.my KPJ HEALTHCARE BERHAD SECTION 01 SECTION 03 SECTION 02 SECTION 04 SECTION 05 OUR BUSINESS & STRATEGY ABOUT THIS REPORT OUR PERFORMANCE AND OUTLOOK OUR RESULTS APPENDICES OUR GOVERNANCE THIS INS IDE THI S REPORT At a Glance Corporate Information Corporate Structure About KPJ Healthcare Berhad - What We Do - Where We Operate How We Create Value - Our Six Capitals 4 7 8 10 14 52 58 66 69 70 71 93 105 111 112 129 147 155 • 133 139 145 28 30 32 36 43 46 Group Strategy - Our Seven Strategic Thrusts Strategic Response Our Business Environment Stakeholder Management Material Matters Key Risks & Opportunities Chairman’s Statement President & Managing Director’s Review Chief Financial Officer’s Review Group Quarterly Performance Statement of Value Added Operational Review Who Governs Us Who Leads Us Who Supports Us Corporate Governance Overview Audit Committee Report Statement on Risk Management and Internal Control Medical Advisory Committee Report Compliance Information Notice of Annual General Meeting Statement Accompanying Notice of Annual General Meeting Proxy Form 52 CHAIRMAN’S STATEMENT PAGE