PROCESS IMPROVEMENT
The healthcare personal work together to provide appropriate
solutions to ensure best practices, resulting in quality patient
care and service, using various improvement techniques. Using
a variety of improvement techniques, these include:
• 5S Philosophy: A process and method for creating and
maintaining an organised, safe, clean and high performance
workplace.
• Lean Management: A systematic method for the elimination
of waste within a system. It also takes into account waste
created through overburden and waste created through
unevenness in work loads.
• Other improvement techniques and tools being used
include PDCA (Plan, Do, Check, and Act), RCA (Root Cause
Analysis) and FMEA (Failure Mode and Effects Analysis).
Table 2: Hospitals with IMS Certification
HOSPITALS
ISO
9001
OHSAS
18001
ISO
14001
1. KPJ Ampang Puteri
√
√
√
2. KPJ Seremban
√
√
√
3. KPJ Penang
√
√
√
4. KPJ Johor
√
√
√
5. KPJ Damansara
√
√
√
6. KPJ Ipoh
√
√
√
7. KPJ Selangor
√
√
√
8. KPJ Perdana
√
√
√
9. KPJ Kajang
√
√
√
10. KPJ Tawakkal
√
√
√
11. Kedah Medical Centre
√
√
√
12. KPJ Puteri
√
√
√
13. Kuantan Specialist
√
√
√
HOSPITALS
ISO
9001
OHSAS
18001
ISO
14001
14. KPJ Sentosa KL
√
√
√
15. KPJ Klang
√
√
√
16. Kluang Utama Specialist
√
√
√
17. Taiping Medical Centre
√
√
√
18. KPJ Pasir Gudang
√
√
√
19. Kuching Specialist
Hospital
√
√
√
20. KPJ Rawang
√
√
√
Table 3: KPJ’s Baby Friendly Hospitals
HOSPITALS
BFHI
Certified
BFH
Initiative
1. KPJ Ampang Puteri
√
2. KPJ Seremban
√
3. KPJ Penang
√
4. KPJ Johor
√
5. KPJ Damansara
√
6. KPJ Ipoh
√
7. KPJ Selangor
√
8. KPJ Perdana
√
9. KPJ Kajang
√
10. KPJ Tawakkal
√
11. KPJ Puteri
√
12. KPJ Sentosa KL
√
13. Kedah Medical Centre
√
14. Taiping Medical Centre
√
203
KPJ Healthcare Berhad
Annual Report
2015
