PATIENTS FOR PATIENT SAFETY PROGRAM
In 2013, two KPJ hospitals KPJ Ampang Puteri and KPJ
Damansara implemented this program that encourages patients
to take an active, involved and informed role in their own care.
Patients who do so, according to research, are more likely to
have better outcomes.
These hospitals have initiated a number of programs to
encourage patients to get involved with their care. They are
encouraged to voice their medication or safety concerns. All
admitted patients receive comprehensive guides to the services
they will encounter at the hospital.
ENVIRONMENTAL HEALTH AND SAFETY
Our hospitals are committed to create and maintain a safe and
healthy environment for all employees, patients and visitors.
It’s our policy to maintain a safety program conforming to all
applicable local, state and federal safety and health standards,
fire and environmental regulations.
KPJ Hospitals adhere to all safety requirements that hospitals
must comply with and are enforced by national bodies i.e.
Ministry of Health (MOH), Fire Department (BOMBA), Department
of Environment (DOE) & Occupational Safety & Health (OSH).
Whenever possible, our hospitals make every effort to be of a
higher standard than is required.
INTEGRATED MANAGEMENT SYSTEM (IMS)
The Quality Services monitors and assess patients’ data to
improve the quality of patient care and operational processes
delivered at our hospitals. The healthcare personal works hand
in hand with all the different clinical units to identify and
address quality.
Some of the quality initiatives for all KPJ Hospitals is to be
certified in IMS Integrated Management Systems (IMS) consists
of ISO 9001, OHSAS 18001 and ISO 14001.
– ISO 9001 is a certified quality management system (QMS)
for organisations who want to prove their ability to
consistently provide products and services that meet the
needs of their customers and other relevant stakeholders.
– OHSAS 18001 is an Occupation Health and Safety
Assessment Series for health and safety management
systems. It is intended to help an organisation to control
occupational health and safety risks.
– ISO 14000 is a family of standards related to environmental
management that exists to help organisations to minimise
their operations (processes, etc.) that negatively affect the
environment (i.e. cause adverse changes to air, water, or
land) and to comply with applicable laws, regulations, and
other environmentally oriented requirements, hence to
continually improve the overall environmental management
system of the organisation.
BABY FRIENDLY HOSPITAL INITIATIVE AND
CERTIFICATION
The Baby Friendly Hospital Initiative (BFHI) and certification, is
a global program that was launched by the World Health
Organisation (WHO) and the United Nations Children’s Fund
(UNICEF) to encourage and recognise hospitals and birthing
centres that offer optimal level of care for infant feeding and
mother/baby bonding. The BFHI aims to increase the numbers
of babies who are exclusively breastfed worldwide, a goal
which the WHO estimates could contribute to avoiding over a
million child deaths each year, and potentially many premature
maternal deaths as well. (Table 3)
ELECTRONIC MEDICAL RECORD
KPJ is one of the leaders in the healthcare industry’s conversion
to the electronic medical record, a computer-based version of
the patients’ records in KPJ known as KPJ Clinical Information
System (KCIS).
Initially launched in KPJ Puteri in year 2007, currently 16
hospitals have started using KCIS in the Group. KCIS allows
healthcare providers immediate access to a patient’s medical
records, prescriptions and laboratory results. This has virtually
eliminated the risk of lost information and thus coordinated
care is enhanced greatly by improving communication in a
seamless process for all healthcare providers.
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MEDICAL ADVISORY COMMITTEE (MAC)
REPORT
