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Annual Report 2013
KPJ HEALTHCARE BERHAD
83
The likelihood of achievement of the Group’s objectives is affected
by limitations inherent in any internal control systems. Management
therefore needs to consider the cost of implementation of internal
controls against the expected bene t derived.
The Board still relies on the COSO Internal Control Framework
to ensure an appropriate and sound system of internal controls,
which encompasses ve interrelated components i.e. the Control
Environment, Risk Assessment Framework, Control Activities,
Information and Communication and Continuous Monitoring Process.
CONTROL ENVIRONMENT
Integrity and Ethical Values
Management is committed to enforce ethical behaviour in employees
and medical consultants. At the annual staff assembly or
“Pedoman”
(Perhimpunan, Dialog dan Anugerah Tahunan Anggota Pekerja),
all
employees and medical consultants are reminded of the ve Core
Values adopted by the Group, which are Safety, Courtesy, Integrity,
Professionalism and Continuous Improvement. Employees are
reminded to be more transparent in their conduct to promote high
ethical values. All employees are encouraged to report any misconduct
or unethical behaviour committed by any staff of the Group directly to
the Managing Director through the Borang Peradaban declaration.
5
Interrelated
components of
COSO Internal
Control Framework
Control
Environment
Risk Assessment
Framework
Control
Activities
Information &
Communication
Continuous
Monitoring
Process
The Group has also been a signatory to the Malaysian Corporate
Integrity Pledge since 2011. Introduced by the Malaysian Institute of
Integrity (MII), the Pledge supports the Government’s efforts to combat
corruption and unethical practices.
COMMITMENT TO COMPETENCE
The Group is committed to improve the skills and competencies of its
management, medical consultants and employees through various
training programmes, seminars, workshops and quality initiatives.
Currently, 14 hospitals in the Group have received their accreditation
certi cation from the Malaysian Society for Quality in Health (MSQH).
Four of the Accredited Hospitals namely KPJ Seremban Specialist
Hospital, KPJ Ampang Puteri Specialist Hospital, KPJ Penang
Specialist Hospital and KPJ Johor Specialist Hospital have also
received Joint-Commission International (JCI) Accreditation.
To improve staff competency in delivering services, the Group has
allocated 1% of the total staff remuneration as a training fund and
each employee is mandated to undergo at least 30 hours of training per
year on work-related areas such as customer services, re safety and
corporate culture, either internally or through external moderators.
Statement on
Internal Control and Risk Management
(Pursuant to Section 15.27(b) of the Bursa Malaysia Listing Requirements