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Annual Report 2013
KPJ HEALTHCARE BERHAD
128
OUR COMMITMENT TO
EFFECTIVE WORKPLACE PRACTICES
Our workforce is undoubtedly our greatest
asset and the backbone of KPJ. As such, we
are committed to bolstering and nurturing our
employees’ talents and capabilities to ensure
they can be the best they can be so that we
can maintain our competitive edge.
KPJ’s Workforce
As at 31 December 2013, the KPJ workforce
Group-wide totalled 10,442 employees – a
5.3% increase over the total 9,908 employees
registered in 2012. The increase in manpower
came mainly on the back of the opening
of KPJ Pasir Gudang Specialist Hospital;
increased manpower requirements for both
KPJ Klang and Tawakkal Health Centre (20%
and 36% respectively); as well as recruitment
activities for KPJ Bandar Maharani and KPJ
Rawang Specialist Hospital. The increment in
manpower is in tandem with the 4% increase
in bed capacity for the year (an increase to
2,714 beds as at end 2013 in comparison to
2,618 beds in 2012). The manpower to bed ratio
was 1:4 in 2013.
Overall, there was a 1% increase in
professional manpower to 3,924 employees at
end 2013 in comparison to 3,884 employees in
the previous year. The rise in physiotherapist
positions (14%), was the highest for the year
due to manpower requirements for new
hospitals within the Group.
Out of KPJ’s over 10,000 employees, 26% are
women managers. KPJ is in line to achieve
the Malaysian government’s policy of having
30% women on board in key decision making
positions for the corporate sector.
The Gen Y segment remains the largest age
group of employees at 57% of total manpower,
with other generations making up the balance.
As there are more Gen Y staff on board, the
groundwork is being laid to ensure that our
policies and strategies re ect the changing
times. At the same time, we need to ensure
that the needs of other generations are also
met as they have contributed greatly towards
the organisation’s success. Having a multi-
generational workforce compels us to work
towards developing policies that balance the
different needs of each generation.
Talent Management in KPJ
At KPJ our unique human capital needs are
managed by our Talent Management arm.
We rmly believe that the right people with
the right talents will determine the growth
of our organisation. There are very few
industries that employ personnel with as wide
a range of diversi ed expertise as healthcare.
Physicians, nurses, technicians, and semi-
skilled employees work interdependently to
care for patient. This is particularly important
since hospitals are labour-intensive and thus
vulnerable to shortages. The increase in
the types of services we offer coupled with
technological changes, further complicates
the demand for different types of personnel.
Selection strategies, training programmes,
compensationsystemsandcareer development
programmes need to be developed properly to
The
KPJ workforce
group-wide totalled
10,442
employees.
Out of KPJ’s over
10,000
employees,
26%
are
women
managers
.
Group photo of participants of the KPJ Kaplan Leadership Programme.
Business
Review
Corporate Responsibility