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Annual Report 2013
KPJ HEALTHCARE BERHAD
127
OUR COMMITMENT TO
GOOD MARKETPLACE PRACTICES
KPJ is committed to upholding the trust and
con dence of our various stakeholders, and
to this end we continue to implement good
marketplace ethics and practices that uphold
the tenets of accountability, integrity and
transparency. From our good governance
practices, to our robust risk management
mechanism, to a strong framework for clinical
governance, our practices serve to safeguard
our stakeholders’ interests.
Upholding Safe Care and Excellent Services
Our ultimate goal is to provide our customers
with safe care and excellent services and this is
re ected in the recognition KPJ’s hospitals have
received from accreditation bodies such as the
Malaysian Society of Quality in Health (MSQH),
Joint Commission International (JCI) and the
International Society for Quality in Health Care
(ISQua). On top of these, KPJ’s hospitals continue
to obtain certi cations such as the Integrated
Management Systemor IMS certi cation (which
also includesOccupationalSafetyandHealthand
Environmental Management System elements),
as well as ISO, and SIRIM certi cations. All
these accreditations underscore the Group’s
commitment to adopting best-in-class quality
systems and processes throughout our network
of hospitals.
To further ensure strict compliance with
all regulations as well as observance of
international best practices, clinical conduct at
all KPJ’s hospitals is governed by the Group’s
clinical policies and procedures. At the same
time, the Medical Advisory Committee and
other Clinical Committees at both the Group and
hospital levels monitor the processes. Built upon
years of valuable experience and professional
expertise, our clinical governance system
supports our guarantee to patients that they
will receive the best possible treatment with a
reduced risk factor. Our hospitals also abide by
the policies and practices outlined in the Private
Healthcare Facilities and Services Act 1998 and
other regulations laid out by theMOH. Moreover,
via exposure to continuous learning at KPJ
Healthcare University College, we are able to
maintain high quality standards among our staff.
EnsuringMedical Accountability
Being a major healthcare provider, KPJ is
committed to delivering the best quality care
possible to our patients. Our annual reviews and
our policy on continuous education enable us to
keep our focus on this goal. The annual reviews
of our policies and practices are conducted with
the sole purpose of keeping our teams abreast of
the latest global practices as well as the latest
medical developments. Accomplished through
Committee meetings and biannual medical
workshops, the discussions and dialogues
among the clinical teams in the Group provide
strong foundations for us to achieve new
standards of healthcare excellence.
In line with KPJ’s belief that “we must evolve
along with the changing needs of the patients
and be even more receptive to clinical and
quality excellence,” we are always seeking
new avenues in which to develop our reservoir
of knowledge. From sharing clinical knowledge
among the Group’s members via medical
workshops and talks, to participating in seminars
andconferences locallyandabroad,wecontinue
in our pursuit of knowledge. Our efforts in these
areas are most evident in the good progress
made by our caregivers and the high percentage
of effective medical and surgical outcomes that
are recorded.
Our annual KPJ Healthcare Conference and
Exhibition, Medical Workshop and Nursing
Convention for medical consultants, nurses
and allied health staff, serve as opportune
platforms for our teams to deliberate and discuss
medical and clinical issues related to their
practices as well as promote patient safety and
standardisation of practices.
Upholding Good Governance Practices
KPJ’s Board of Directors remains committed to
implementing the highest standards of corporate
governance and risk management practices
as well as to upholding the tenets of integrity,
transparency and accountability. The Board’s
strict compliance with Bursa Malaysia’s listing
and disclosure requirements under the revised
Malaysian Code of Corporate Governance 2012,
underscore this commitment.
Our efforts in this area are also re ected in the
host of on-going best management practices
we implement. These include efforts to enhance
the Group’s risk management and internal
controls as well as the critical functions of the
Audit, Building, Medical Advisory, Nomination
and Remuneration, Clinical Governance and
Procurement/Tender Committees.
Our commitment to upholding the Group’s
whistle-blowing policy too is certainly
strengthening marketplace ethics within our
organisation. September 2013 marked a major
policy milestone for KPJ even as the Whistle
Blowing Policy was formally approved. The
creation of this policy supports KPJ’s legal
and ethical commitment to maintaining an
environment which understands and respects
the integrity of our workplace programmes and
practices.
This abovementioned policy also complements
KPJ’s efforts to enhance corporate integrity. We
take the Malaysian Corporate Integrity Pledge
for public listed companies each year. Earlier
in the year under review, a Corporate Integrity
Assessment was conducted throughout the
Group’s hospitals and companies involving 220
employees comprising Senior Management,
Head of Services, Managers and Executives.
KPJ’s prerequisite that all suppliers and business
partners comply with the Corporate Integrity
Agreement, further re ects our dedication to
promoting transparency and kerbing corruption
in all our dealings. As part of our commitment to
ensuring an environment where all employees
are respected, we delivered education sessions
on our Sexual Harassment Policy to all hospitals
within the Group.
Business
Review
Corporate Responsibility