Basic HTML Version
BUSINESS REVIEW
CORPORATE RESPONSIBILITY
129
Protecting New-born Babies
The Group also supports the Ministry of
Women, Family and Community Development
in their efforts to rescue unwanted newborn
babies by building baby hatches at KPJ
hospitals. By the end of 2012, some 10 baby
hatches had been built at KPJ hospitals in
various locations. It is hoped that this facility
which allows mothers to leave their babies
anonymously, will protect the newborn babies.
OUR COMMITMENT TO GOOD
MARKETPLACE PRACTICES
In line with our commitment to upholding
the trust and confidence of our various
stakeholders, we continue to adopt good
marketplace ethics and practices that uphold
accountability, integrity and transparency.
From our good governance practices, to our
robust risk management mechanism, to a
strong framework for clinical governance, our
practices serve to safeguard our stakeholders’
interests.
Ensuring Safe Care and Excellent
Services
The Group’s ultimate goal is to provide our
customers with safe care and excellent
services. Our commitment to providing safe
care is reflected in the recognition KPJ’s
hospitals have received from accreditation
bodies such as the Malaysian Society of
Quality in Health (MSQH), Joint Commission
International (JCI) and the International
Society for Quality in Health Care Ltd (ISQUA).
Aside from these, our hospitals continue to
obtain certifications such as the Integrated
Management System or IMS certification
(which also includes Occupational Safety
and Health and Environmental Management
System elements), as well as ISO, and SIRIM
certifications. All these accreditations bear
testament to the Group’s commitment to
adopting best-in-class quality systems and
processes throughout our network.
To further ensure strict compliance with
all regulations as well as adherence to
international best practices, clinical conduct
at all KPJ’s hospitals is governed by the
Group’s clinical policies and procedures,
while the Medical Advisory Committee and
other clinical committees at both the Group
and hospital levels monitor the processes.
Founded on years of invaluable experience and
professional expertise, our clinical governance
system supports our guarantee to patients that
they will receive the best possible treatment
with a reduced risk factor.
The Group’s hospitals also abide by the policies
and practices outlined in the Private Healthcare
Facilities and Services Act 1998 and other
regulations laid out by the Ministry of Health.
Moreover, via exposure to continuous learning
at KPJUC, we are able to maintain high quality
standards among our staff.
Medical Accountability
As a major healthcare provider, we are
committed to delivering the best quality care
possible to our patients. In line with this, our
annual reviews and our policy on learning
help us to keep focused on this goal. The
annual reviews of our policies and practices
are conducted with the sole purpose of
keeping abreast of the latest global practices
as well as the latest medical developments.
Carried out by way of committee meetings
and bi¬annual medical workshops, the
discussions and dialogues among the
clinical teams in the Group provide strong
foundations for us to attain new heights of
healthcare excellence.
In line with our belief that “KPJ must evolve
along with the changing needs of the patients
and be even more receptive to clinical and
quality excellence,” we are constantly seeking
new avenues in which we may expand our
knowledge. From sharing clinical knowledge
among Group members via sessions in the
medical workshop and talks, to participating
in seminars and conferences locally and
abroad, we continue to pursue knowledge.
The results of our efforts are realised through
the improvements seen in our caregivers and
the high percentage of effective medical and
surgical outcomes.
Corporate Accountability
KPJ’s Board of Directors is committed to
upholding the tenets of integrity, transparency
and accountability and to implementing
the highest standards of corporate
governance and risk management practices
throughout our organisation. To this end,
the Board ensures strict compliance with
Bursa Malaysia’s listing and disclosure
requirements under the Malaysian Code of
Corporate Governance 2012.
We also continue to roll out a host of on-going
best management practices which improve
risk management and internal controls as
well as the critical functions of the Audit,
Building, Medical Advisory, Nomination and
Remuneration, Clinical Governance and
Procurement/Tender Committees.
Annual Report
2012
KPJ Healthcare Berhad
Committed to serving the community, the staff of
KPJ Puteri Specialist organizing Medical Camp
2012 to help underprivileged patient.
Another common practice in KPJ’s CSR platform is organizing exhibitions and outdoor campaigns where health
screening booths are set up for the public to come and get their basic health screening.