Page 30 - ar2010

1. Meeting customers’ expectations through provision of quality medical care as well as friendly and high standards of customer service

2. DYTM Tuanku Zara Salim, Raja Puan Besar Perak Darul Ridzuan, offciating KPJ Ipoh Specialist Hospital’s Paediatric Ward

More Facilities, Services, Convenience

Over the 12 months of 2010, the number of patients who walked through our doors has risen by 12% to 2.46 million from 2.19 million in 2009. This increase in number signifies customers’ continued trust and faith in us, as we endeavour to always provide a healing environment, with the latest facilities and services.

As a community-based private hospital, KPJ made it a point to continuously attract experienced Consultants from various medical disciplines to join us.

In 2010, we welcomed 61 Medical Consultants to the Group as Resident Consultants as well as another 60 doctors as Visiting or Sessional Consultants, who have brought with them years of experience in their respective felds of expertise. With that, KPJ now serves its customers with a 760-strong team of Resident and Visiting Consultants.

Striving to always provide high quality treatment to all patients, KPJ continuously invests in new state-of-the-art facilities to assist our Consultants in their diagnosis and treatment, and also to enhance the recovery process.

Among our biggest milestones recorded in 2010 was opening the country’s frst digital operating theater with a dedicated navigation system at the new KPJ Tawakkal, unveiled on 23 August 2010, enabling surgeons to achieve greater breakthrough in the feld of orthopaedic surgery, in line with KPJ’s efforts to become a centre of excellence in knee surgery, joint replacement and other orthopaedic services.

Equal ly important was the commissioning of the new Radiotherapy Suite at KPJ Damansara. Its latest linear accelerator, with an integrated imaging and workfow solution, enables the administration of radiotherapy treatment with precision on the dose delivery while protecting the immediate surrounding healthy tissue.

KPJ has also further strengthened its vision health services with the introduction of Lasik treatment to our patients in KPJ Ipoh Specialist Hospital by end-2010, and the frst case was successfully conducted in January 2011.

In providing care, hospitals in the Group are innovative-driven, applying up-to-date technology to ensure patients get the latest in healthcare services. This includes the installation of new diagnostic imaging machines such as the 64-slice Computer Tomography (CT) currently in 15 hospitals to date, the 1.5-Tesla Magnetic Resonance Imaging (MRI) Scanners which are now in 10 hospitals, and the latest generation of lithotripters to provide Extracorporeal Shock Wave Lithotripsy (ESWL) services which is a non-invasive procedure used to remove kidney stones available now in nine KPJ hospitals nationwide.

Plans are in place to procure more technology in the future for the beneft of our valued patients as well as to ensure sustainable competitive advantage for the Group.

To enhance their ambience and services, KPJ hospitals are regularly renovated and refurbished to ensure that they are well-equipped to meet customers’ high expectations.

Several KPJ hospitals opened new wards and introduced new services in 2010. During the year, KPJ Ipoh Specialist Hospital opened its newly-improved Paediatric Ward while KPJ Damansara Specialist Hospital upgraded its Oncology Care Suite and KPJ Selangor Specialist Hospital enhanced its Accident & Emergency (A&E) Unit. Kedah Medical Centre opened a new Premier Ward.