ECONOMIC

KPJ is committed to continuously increase shareholder value.

Economic sustainability is critical to KPJ’s business model since a strong, stable and sustainable financial and economic system underpins not only the Group but also a sizeable section of the healthcare ecosystem. As a responsible corporate entity, KPJ is committed to continuously increasing shareholder value while safeguarding the well-being of patients and employees across our hospitals. We are also continuously improving the quality of our products and services as well as preserving our environment. All of our efforts not only demonstrate our commitment to achieve sustainable

6 more hospitals

assessed and recognised by SIRIM CSM in 2021 bringing the total to 9 hospitals

3,578

active vendors

endorsed and executed KPJ’s Integrity Pact Declaration.

Completed

ISO 37001

ABMS Surveillance Audit with no NCR

Opened 2nd

Ambulatory Care Centre

in Bandar Kinrara, Puchong, Selangor.

86.2

NPS (For Patient Loyalty)

92.3%

CSI


Achieved Highest Customer Satisfaction Index and Net Promoter Score to date.

ABMS SOP Awareness

12,433

employees

attended the online training programme

HOSPITAL INFORMATION SYSTEM (HIS)

Implementation of the 1st of the new HIS system


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