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CARE
FOR
LIFE
Patient
-Centric &
Technology
-Driven
KPJ Healthcare Berhad (KPJ or the Group) is committed to pursuing the Group’s mandate to “Care for Life” through providing world-class
patient care with professionalism and an undivided compassion to the many communities we serve. Our KPJ team is leveraging on the Group’s
proven customer-centric approach and technology-driven innovation to continually exceed stakeholders’ expectations and deliver real value.
KPJ’s commitment to being a true customer-centric hospital group is evident in the continuous improvements made to the quality of care
and patient safety. Today, KPJ is undertaking various quality improvement programmes that include Integrated Management System (IMS)
certi cation, 5S certi cation, as well as the Malaysian Society for Quality in Healthcare (MSQH) and the Joint Commission International (JCI)
accreditation. KPJ is also making strong advances on the Standard People Practice (SPP) and Service Quality Management (SQM) fronts
which are helping to reinforce the quality and consistency of services throughout the Group. The Group’s hospitals are also implementing the
Planetree patient-centric care delivery model, which is committed to enhancing care from the patients’ perspective.
To further strengthen patient safety standards, all KPJ’s hospitals continuously implement the 13 National Patient Safety Goals that include the
WHO’s six International Patient Safety Goals (IPSGs). At the Group level, the Group Medical Advisory Committee (MAC) develops and monitors
clinical governance activities and guidelines for the Group, while at the individual hospital level, the respective Hospital Medical Advisory
Committee (HMAC) oversees compliance to clinical governance through various hospital clinical committees.
In the way of technology-driven innovation, the Group continues to invest in leading edge equipment and develop state-of-the-art medical
technology to ensure positive patient experiences as well as strengthen medical and surgical outcomes. The KPJ Clinical Information System
(KCIS), a secure clinical system enhanced with electronic clinical documentation and audit trail functionality to mitigate the risk of incorrect
information, is one such innovation. It is also available on mobile devices, one of its kind and the rst in Malaysia.
As KPJ ventures forth, it is committed to taking ownership of every task, delivering real value to customers and tapping innovative technologies
to resolve challenges. As the Group does so, it is con dent of building strong patient-caregiver relationships, reinforcing its reputation and
creating good shareholder value.