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Annual Report 2013
KPJ HEALTHCARE BERHAD
147
As Lablink sets its sights on becoming a premier
laboratory offering signature tests to customers
within and outside the KPJ Group, it will look
to further integrate the laboratories under its
management as well as strengthen its list of
accreditations. Today, Lablink is IS09001:2008
certi ed and is working towards adding the MS
ISO 15189 laboratory accreditation standard. To
strengthen its service offering, Lablink will add
consultation services for all pathology disciplines
to its service offering. Lablink’s headquarters in
Kuala Lumpur is undergoing major renovation
to create a state-of-the-art medical laboratory.
Once completed, this facility, Lablink Central,
will serve as the reference centre for the
KPJ laboratories and offer state-of-the-art
technologies. This facility will include a Biosafety
Level-3 Laboratory for highly infectious lab
testing including tuberculosis testing.
In 2014, Lablink will extend its footprint by
acquiring the laboratories at the Sri Manjung
Specialist Centre, KPJ Puteri Specialist Hospital
and KPJ Johor Specialist Hospital. It will also
open new laboratories at the KPJ Rawang
Specialist Hospital and KPJ Bandar Maharani
Specialist Hospital.
Stronger Central Purchasing and Distribution
Capability
TheGroup’shospitalscontinue to tapeconomies
of scale through KPJ’s central purchasing
arm, Pharmaserv Alliances Sdn Bhd (PASB), a
wholesaler and distributor of pharmaceuticals,
medical and other hospital-related products,
primarily for useby our ownnetwork of hospitals
and companies. Today, PASB remains one of the
largest buyers for pharmaceutical and medical
disposable items after Malaysia’s Ministry of
Health. We are reaping the bene ts of higher
margins via PASB’s volume purchases, while
passing on these cost savings to our customers.
In 2013, PASB registered revenue of RM331.7
million, an 11.08% increment over 2012’s gure.
This was in tandemwith the increase in the total
number of hospitals within the Group’s network.
PASB has of cially been operating from its
new premises at the Subang Hi-Tech Industrial
Park in Shah Alam since the end of September
2013. This facility incorporates a spacious
warehouse with modern facilities and is
enabling the company to address its customers’
speci c needs in the areas of warehousing
and distribution. At the same time, PASB is
better equipped to manage consignment
services within the Group’s network to minimise
our overall stockholdings. To facilitate more
effective order processing, PASB is working
on integrating the hospitals’ disparate software
systems.
PASB’s commitment to achieving high quality
standards is re ected in the ISO 9001:2008
(Quality Management System or QMS)
certi cation. At the same time, PASB is
committed to meeting the needs of customers
through competitive pricing, excellent service
and reliable delivery. To ensure an effective and
pro table operation, PASB will move towards
Good Distribution Practice for Medical Devices
(GDPMD) certi cation by July 2014.
Going forward, PASB will continue to leverage
on the common synergies, market knowledge
and experience within the Group’s network, as
well as innovative technology and customised
information systems, to ful l customer demands
amidst a highly competitive landscape.
Continuing to Pave the Way in Sterilisation
Services
Quality patient care can be successfully
delivered if the surgical instruments used
to treat patients are well sterilised and
returned to hospitals within 24 hours of their
being sterilised. Today, KPJ is doing just this
by successfully facilitating the provision of
moist heat sterilisation services for medical
instruments throughtheCentralisedSterilisation
Service Centre (CSSC). The CSSC’s success
in attaining ISO 9001:2008, ISO 13485:2012 and
ISO 17665-1:2006 certi cation is apt re ection
of its commitment to ensuring high sterilisation
standards throughout its operations.
By centralising all functions relating to the
management, supply, collection and delivery
of sterile goods to hospitals throughout the
KPJ network, the CSSC in Rawang is helping
KPJ’s network of hospitals further improve
our operational costs and ef ciencies. While
the CSSC currently provides services to KPJ’s
hospitals in the Klang Valley, this will eventually
be extended to the Group’s hospitals in other
parts of the country aswell as to other hospitals.
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