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Annual Report 2013
KPJ HEALTHCARE BERHAD
9
Corporate
Profile
Customer trust in KPJ is evidence of the Group’s good
operational performance and quality initiatives.
In scal 2007, KPJ successfully earned its rst annual
billion-ringgit turnover (with revenue totalling RM1.11
billion that year). New record highs were achieved
in subsequent years, with revenue rising to RM1.27
billion, RM1.46 billion, RM1.65 billion and RM1.91
billion in 2008, 2009, 2010 and 2011 respectively. In
2012, we surpassed the RM2.0 billion mark for the
rst time ever with revenue reaching a high of RM2.10
billion. In 2013, KPJ’s revenue reached an all-time high
of RM2.33 billionwhilewe turned in pro t before zakat
and tax of RM159.5 million, marking the continuation
of our sterling track record.
For this relentless pursuit of operational excellence
and high standards of healthcare, as well as our
commitment to forging good stakeholder relationships,
we were accorded several awards and accolades in
2013. These included the Best Managed Company
Awards (Best Small Cap Company) from
AsiaMoney
;
the Global Excellence in Management Awards
(Excellence in Healthcare Management) from the
Malaysian Institute of Management; the Corporate
Governance Industry Excellence Award for Healthcare
from the Minority Shareholders Watchdog Group; and
the Malaysia Excellence Awards (Healthcare Service
Provider) from Frost & Sullivan; and a Corporate Social
Responsibility award from
Advertising + Marketing
Magazine’s
inaugural Marketing Excellence Awards
2013.
Another key focus area is the emphasis on patient
safety throughout the length and breadth of our
operations. To date, KPJ’s hospitals have received
recognition from accreditation bodies such as the
Malaysian Society for Quality in Health (MSQH) and
Joint Commission International (JCI). Our hospitals
also continue to obtain certi cations such as the
Integrated Management System (IMS) that integrates
and emphasises the Quality Management (MS ISO
9001:2000), Environment (MS ISO 14001:2004) and
Occupational Safety and Health (OSHAS 18001:1999)
Systems, as well as ISO, and SIRIM certi cation.
To date, 14 KPJ hospitals have been accredited
by the MSQH while 4 hospitals have received JCI
accreditation.
As a responsible corporate citizen, KPJ also reaches
out to the community through public health screening
sessions, health talks and other events.We continue to
touch the lives of the impoverishedandunderprivileged
in communities through our management of the Klinik
Wakaf An-Nur (KWAN) initiative which has served
more than 960,000 patients since the inception of the
rst KWAN charity clinic in Johor in 1998. Today, the
KWAN network encompasses 1 hospital in Johor, 19
clinics throughout Malaysia, as well as 2mobile clinics
in Johor and Selangor.
As the healthcare arm of Johor Corporation (JCorp),
the Johor state-owned development corporation, KPJ
has now served the community for more than 33 years
since the opening of our rst hospital in Johor Bahru
in 1981. Today, our network of hospitals spans almost
every state in Malaysia and has a combined bed
capacity of almost 3,000 operating beds. Our hospitals
serve more than 2.6 million patients annually, and in
2013 alone treated over 2.4 million outpatients and
more than 260,000 inpatients.
KPJ’s workforce today comprises more than 10,000
employees who support the services provided by more
than 1,000 medical consultants specialising in various
disciplines.
As a progressive healthcare provider, the Group is
committed to investing in leading edge equipment
and state-of-the-art medical technology in our effort
to provide positive patient experiences as well as
enhance medical and surgical outcomes.
Through KPJ Healthcare University College (KPJUC),
we are ful lling the academic and career ambitions of
individuals aswell as ful lling the healthcare industry’s
requirements for medical specialists, skilled nurses
and allied healthcare professionals.
Our commitment to quality and compassionate care
has also attracted many local and foreign patients
from all over the globe. KPJ’s foray into the medical
tourism segment continues to gain solid ground on the
back of aggressive marketing strategies in Asia, the
Middle East, Australia and more recently, East Africa.
KPJ Healthcare Berhad (KPJ) is listed on the Main Market of Bursa Malaysia
Securities Berhad and is today the leading healthcare service provider in
Malaysia. Operating the country’s largest private healthcare network with
24 private specialist hospitals, we also have strategic investments via two
hospitals in Jakarta, Indonesia; one hospital in Bangkok, Thailand; a hospital
in Dhaka, Bangladesh; and an aged care and retirement resort in Brisbane,
Australia.
Annual Report 20
KPJ HEALTHCARE BERH
09