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Statement to Shareholders
Annual Report
2012
KPJ Healthcare Berhad
healthcare industry’s requirements for skilled
nurses and allied healthcare professionals.
As a progressive institution, KPJUC offers
a diverse range of academic programmes
including certificate, diploma, bachelor and
post-graduate courses. To date, KPJUC offers
27 programmes ranging from foundation
to postgraduates level, among which are
three new home-grown programmes
including a Masters in Otorhinolaryngology,
Masters in Pharmaceutical Technology, and
a Foundation in Science course. We are the
first private college in Malaysia to offer the
Masters in Otorhinolaryngology - head and
neck surgery programme. In 2013, another
seven new home-grown Masters and PhD
programmes will be added to KPJUC’s
academic offering. With these new academic
programmes and more to come, KPJUC aims
to increase its student population from 1,700
to 5,000 students by 2015. To cater to the
expected increase in student numbers, the
Nilai campus has been undergoing expansion
works since 2012 and these are targeted for
completion by mid-2013. In 2013, KPJUC’s
new campus has commenced its operation
in Bukit Mertajam, Penang. This development
will help strengthen KPJ’s footprint in the
northern part of Malaysia.
Moving forward, KPJUC will continue to forge
alliances with universities abroad, leveraging
on a dynamic academic team and offer
valuable hands-on training to ensure KPJUC’s
graduates are recognised for their clinical
distinction and their service to patients.
Capital Expenditure and Strategic
Investments
In 2012, we continued to make several
strategic investments to reinforce our position
as the nation’s foremost healthcare provider.
The year saw us investing some RM363
million in renovating and expanding existing
hospitals, constructing new hospitals and
acquiring subsidiaries and associates (which
included investments into SMC Healthcare
Kota Kinabalu in Sabah and the Vejthani
Hospital in Bangkok). Our investments also
extended to the construction of 10 new
villas at the Jeta Gardens’ facility bringing
the total number of villas to 33 units. For
2013, the Group expects to spend between
RM200 million and RM250 million on capital
expenditure.
Widespread Use of Information
Technology
In the year under review, the Group intensified
its use of information technology (IT) to deliver
more efficient operations. The widespread
and accelerated use of IT at our hospitals is
going a long way to enhance patient safety
even as the opportunity for making errors is
dramatically reduced and coordination and
efficiency improved.
As we head towards a paperless environment
throughout our organisation, we are
leveraging on the capabilities of the existing
Hospital Information Technology System
(HITS) which has been integrated with
newer systems such as our Enterprise
Information System (EIS), Picture Archiving
Communication System (PACS), and KPJ
Clinical Information System (KCIS). All these
technologies are delivering better health
outcomes, lower risk of errors, improvements
in patient engagement as well as shorter
patient waiting time. Moreover, they are
helping us preserve the environment by
reducing waste and the use of chemicals.
Following the adoption of the KPJ Clinical
Information System (KCIS) some four years
ago, the much improved KCIS has gained
wide acceptance among our medical
consultants and administrative staff. Today,
there are many more doctors and medical
staff tapping the integrated environment that
KCIS offers for their day-to-day operations.
By the end of 2012, KCIS had been deployed
at eight hospitals with four more scheduled
to migrate on to the KCIS in 2013. The KPJ
Klang Specialist Hospital in particular was
utilising 100% of the KCIS for its operations
in 2012. Enhancements are in the pipeline to
enable KCIS to be utilised on mobile devices
and for cloud computing.
In 2012, the HITS (which had already
been rolled out to all existing hospitals),
was successfully implemented at the new
KPJ Klang Specialist Hospital. A newly
introduced Integrated Digital Multimedia
System encompassing IPIV, a digital queue
management system, indoor digital media
and information kiosk functionality was
also deployed for patient convenience and
comfort. The year saw the indoor digital
media and IPTV elements rolled out to the
KPJ Ampang Puteri and KPJ Klang Specialist
Hospitals, while the queue management
system was deployed at the KPJ Ampang
Puteri Specialist Hospital.
Going forward, KPJ will rigorously pursue
a strategy of widespread IT adoption to
safeguard our operations and patients, raise
customer service levels as well as strengthen
our reputation of being a forward-looking
healthcare player.
Patient Care and the Customer
Experience
As KPJ’s fast developing network of hospitals
expands its range of facilities and services,
there is a need to ensure that the customer
experience and patient safety remains a top
priority. KPJ’s goal is to provide excellent
service to all our customers, at all times. We
are genuinely committed to achieving this
by adopting core procedures and processes
throughout our hospitals and delivering a high
level of professional and compassionate care.
Minister of Higher Education, YB Datuk Seri Mohamed Khaled Nordin launching KPJ Healthcare University
College’s new name at Putrajaya International Convention Centre. Receiving the certificate is Prof Dato’ Dr
Lokman Saim, the President and Dean of the Medical School, KPJ Healthcare University College.