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Marketplace
As a major healthcare provider, KPJ has a responsibility to
uphold the trust and confidence that the stakeholders have
placed in it.
This means putting patient safety as its utmost priority and
being accountable to all the stakeholders through adoption
of best practices and good work ethics.
KPJ has a responsibility to continuously enhance ethics
and transparency within the business and the integrity and
professionalism that is expected of its services.
This has been achieved through the risk management
mechanisms that are in place as well as the development
of its framework of clinical governance, which has been
structured through years of experience and through the
invaluable input of experience clinicians, to ensure that
best practices are adhered to and the risks to patients
are minimized.
Clinical governance committees are established at both
the Group and at hospital levels, along with various
clinical sub-committees, to facilitate the implementation
and monitoring of compliance with best practices and
standards set by internationally-recognized bodies such
as The International Society for Quality in Health Care Ltd
(ISQUA), MSQH and JCI.
These priorities continue to guide KPJ’s marketplace
initiatives and integrate good practices in the daily
engagement with patients.
Every year, KPJ reviews its policies and practices through
discussion and dialogue among the clinical team in the
Group through committee meetings and bi-annual medical
workshops to keep abreast with the latest global practices
as well as updates on the latest medical developments.
More details are available in the Medical Advisory Report
in subsequent pages.
As a learning organization, KPJ also shares its clinical
knowledge among the members of the Group through
sessions in the medical workshop and talks that are
held regularly and it also enhances the knowledge of its
members by participating in seminars and conferences
locally and abroad.
This effort is important as the knowledge gained will
enhance the clinicians’ capabilities to ensure better
medical and surgical outcomes. Healthcare is a dynamic
industry and KPJ must evolve along with the changing
needs of the patients and be even more receptive to
clinical and quality excellence.
KPJ also understand its corporate responsibility to
its shareholders, which it undertakes by continuously
improving accountability, risk management and internal
controls through on-going good management practices.
Existing mechanisms that are in place include strict
compliance to Bursa Malaysia’s listing requirements and
other regulations, the critical functions of the Audit, Award
Tender and Building Committees, and KPJ’s whistle-
blowing policy.
Another key deliverable was the signing of the Malaysian
Corporate Integrity Pledge for Public Listed Companies.
The objective of this Corporate Integrity Pledge is to
reinforce KPJ’s commitment to promote values of integrity,
transparency and good governance, and strengthen
internal systems that support corruption prevention.
It is also a commitment to comply with laws, policies and
procedures relating to fighting corruption and corrupt
practices as well as to support corruption prevention
initiatives by the Malaysian Government and Malaysian
Anti-Corruption Commission.
To further strengthen accountability to KPJ’s stakeholders,
with effect from 2012, all suppliers and business partners
will also be required to comply with the Corporate
Integrity Agreement.
Workplace
Human capital development is one of KPJ’s strategies to
create a sustainable workplace for employees.
KPJ develops responsible leaders by providing its
employees with the opportunities to enhance their
knowledge and skills through formal learning and
training as well as by enriching their experience through
various avenues.
It is important for KPJ to shape responsible leaders and
employees as the Group deals with the essence of life
through the provision of healthcare services and its people
must be able to engage patients in a meaningful and
compassionate way.
This is further strengthened by the employees
shared commitment to positive values of honesty and
transparency in their work ethics, with KPJ’s core values
of Safety, Courtesy, Integrity, Professionalism and
Continuous Improvement playing a significant role as
guiding principles.
In fiscal 2011, KPJ continue to help its 8,992 employees
grow by encouraging them to adopt best practices,
training and development, coaching and mentoring and
opportunities to enrich their professional experience.
Total Staff Total Consultants
2005
4,448
439
5,799
572
2006
6,160
613
2007
6,730
657
2008
6,978
681
2009
8,018
766
2010
8,992
860
2011
117 ANNUAL REPORT 2011