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The intricate interplay of medical treatment calls for a host
of integrated services that support the operations at KPJ
hospitals and complement the overall healthcare services,
which the Group currently provides to customers.
These ancillary services, which are provided for by several
key subsidiary companies of the Group, have helped
KPJ keep some of its operating costs low and, as these
companies grow, they have also generated good earnings
income for the KPJ Group.
For fiscal year 2011, KPJ generated total revenue of
RM602.66 million from the provision of management
services, pathology and laboratory services, marketing
and distribution of pharmaceutical, medical and surgical
products, and operating its private nursing college. This
represented a 24% increase from the preceding year.
Laboratory Services
Following the expansion of KPJ’s hospital network and
extension of its range of services, the Group set up a
subsidiary, Lablink (M) Sdn Bhd, in 1991 to manage all
laboratories at its hospitals and to enhance services
provided to customers through greater efficiency and
speed in processing lab tests and results.
Specialising in laboratory and pathology services,
LabLink began operating within the hospital premise at
KPJ Ampang Puteri Specialist Hospital in January 1999
and subsequently extended its in-house services to Pusat
Pakar Tawakal, KPJ Damansara Specialist Hospital,
KPJ Ipoh Specialist Hospital, KPJ Perdana Specialist
Hospital, Kuching Specialist Hospital and KPJ Seremban
Specialist Hospital.
LabLink also manages the laboratory at Nilai Cancer Institute.
The DIN EN ISO 9002 accreditation from IQNET, which
Lablink received in 2002, marked a major milestone
for the company as it reflects international recognition
through such management and system assessments and
certifications. LabLink is also ISO9001:2000 certified.
Central Purchasing & Distribution Services
Aside from laboratory services, KPJ also leverages on
economies of scale through its central purchasing arm,
Pharmaserve Alliances Sdn Bhd (PASB), which has
contributed significantly to the Group’s earnings.
PASB, which was established in 2002, is a wholesaler and
distributor of pharmaceutical, medical and other hospital-
related products, mainly to support the needs of KPJ
hospitals and companies.
Today, PASB is one of the largest buyers in the medical
industry after the Ministry of Health, and with volume
purchases enable the Group to generate relatively better
margins and also allow for the translation of cost savings to
KPJ’s customers.
Itsrangeofproducts include,amongothers,pharmaceutical,
medical disposables, radiological, rehabilitation, laboratory
and other related goods, as well as sutures and catgut,
implants and stationeries.
The company also puts much emphasis on efficiency and
enhances its operations through the use of information
technology and best practices in management systems.
PASB has its main office in Petaling Jaya, Selangor, but
also operates several sub-stores in a few KPJ hospitals to
better service the needs of the hospitals that are located in
various regions in Malaysia.
KPJ practices laboratory services in-house
Ancillary Services
105 ANNUAL REPORT 2011