Page 59 - ar2010

Empowering Employees, Shaping Future Leaders

As part of our strategy to transform our employees into future leaders, KPJ will continue to invest in its most valuable asset – its people.

The Group continued to grow its workforce in year 2010, adding 1,465 new staff to bring the total to 8,369 by year-end, as it expands its business in Malaysia and abroad. This represents a signifcant growth of 19% from the preceding year and more than doubling the workforce size it had 5 years ago.

In the workplace dimension, KPJ ensures that its employees observe the prescribed work ethics, processes and protocols to maintain long term growth, sustainability and the safety of ever yone wi thout compromising on the quality of services. Engaged employees also adds to positive customer experience.

In playing our role as a leader in the healthcare industry, KPJ invests in its employees to develop a pool of talented people who can assume leadership positions in the future.

1. Graduation of frst cohort of UTM-KPJ MBA in Healthcare

2. KPJ believes in investing time and effort in developing a healthy community

3. KPJ Damansara Specialist Hospital launches its anti-dengue campaign as part of KPJ Group’s joint effort with Reckitt Benckiser to raise awareness about maintaining a clean environment

The Group bel ieves this can be done through proper training coupled with formal education and hands on experience in managing healthcare facilities and direct involvement in healthcare operations.

Succession planning is the solution to the challenging question about leadership succession and at KPJ, this process started in 2010 with the competency mapping process to identify potential leaders from within the Group.

By adopting a more strategic approach to leadership development and employees’ skill assessment, the management was able to identify about 800 potentials for key positions within the Group.

To further refne the process, KPJ will be integrating the Behavioural Event Interview, 360 0 Appraisal and the Psychometric Test in its succession planning and competency mapping process.

Smooth leadership continuity within the Group also requires future leaders to develop critical industry knowledge and organizational ski lls. That is why KPJ strives to give its employees opportunities to further develop their skills and develop t he i r knowl edge i n t he hea l t hca r e industry, starting from the day they join the organization.

The driving force behind KPJ’s investment in its people is also its training programme and career development opportunities for those who have the drive to succeed in the healthcare industry.

And to that end, senior executives and managers are continuously encouraged to further their formal education and to attend at least 30 hours of training, be it in-house or external programmes.

Throughout the past year, KPJ Group spent some RM7.4 million to send 7,386 staff for various training and education courses, and welcomed 577 graduates from programmes such as Masters in Business Administration or Nursing, or Bachelors’ Degree in healthcare management or nursing, diplomas in nursing and allied health.

KPJ’s training partners include its own education arm KPJ International College of Nursing and Health Sciences as well as international and local universities such as

Henley Management School of University of Reading, University of Hertfordshire, Liverpool John Moores University, University of East London, Universi ty of South Australia, Association of Chartered Certifed Accountants (ACCA), Institute of Certified Management Accountants ( ICMA), and International Business School of Universiti Teknologi Malaysia.

The importance of such initiatives has been acknowledged by various bodies and government agencies and KPJ has also been praised for its efforts through a number of awards received.

For instance, KPJ Damansara Specialist Hospital received the coveted Human Resource Minister Award / Human Resource Development Awards from Human Resource Minister, Datuk Dr S. Subramaniam, on 10 October 2010 at Sunway Pyramid Convention Centre, Petaling Jaya, Selangor.

At a separate event, KPJ Ampang Puteri Specialist Hospital took home the ASEAN Business Award 2010 – Employment Category (Medium Industry), and was also named the fnalist for the Corporate Social Responsibility and Innovation categories.

The award was presented to KPJ Ampang Puteri Specialist Hospital during the Gala Dinner in conjunction with the 2010 Asean Business and Investment Summit on 27 October 2010, which took place at the National Convention Centre in Hanoi, Vietnam.

Caring for the Environment

In playing its part to Go Green and to conserve the environment, KPJ instills in its staff the need to preserve the environment and encourages waste reduction and recycling.

These include projects on recycling and tree planting as well as creating awareness on the need to green the earth for the future generations.

On a wider initiative, KPJ is uti l izing information technology systems that enable its hospitals to substantially reduce the use of paper in their administrative processes as well as eliminate the use of chemicals in diagnostic imaging.