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Commitment to

Quality

Health Care

The Group’s vision to Care for Life inspires its people to continuously seek to improve the quality of care and reflects the commitment to serve.

The Medical Advisory Committee (MAC), comprising Senior Medical Consultants and members of the Management, continues to play a key role in developing clinical policies and practices to ensure patient safety and high standards are maintained.

This function is further strengthened with the support of a number of clinical committees that are headed by Medical Consultants from within the KPJ Group.

Open discussions are encouraged through bi-annual medical workshops and conferences, where participants include Medical Consultants, nursing and allied health as well as management staff. During these workshops, they exchange views on clinical issues, keep themselves updated on the latest industry and regulatory changes, and develop policies and procedures to enhance patient safety at KPJ hospitals.

KPJ organised its frst Medical Conference for KPJ consultants on 20-21 January 2001, and has since had such events annually. In 2007, KPJ also started organising medical workshops bi-annually, and to date have had five medical workshops for Medical Consultants and hospital clinical staff.

Also of signifcance is the annual KPJ Quality Convention, which aims to promote quality improvement and teamwork as well as to cultivate innovation among employees.

The 14th KPJ Quality Convention was held on 4th October 2010 at Bukit Gambang Resort City, Kuantan, where Kuantan Specialist Hospital played host to 16 participants, comprising 14 hospitals and two subsidiary companies.

During the convention, participants submitted successfully implemented projects and three were named for each of the four categories, namely, the suggestion scheme, cross-functional, management, and technical categories, to represent KPJ in the National Innovative and Creative Circles (ICC) competition. The ICC is organised by the National Productivity Corporation (NPC), a government agency that leads activities for sustaining productivity and competitiveness.

Through the ICC, participants share their knowledge and ideas, thus creating value and promoting quality and productivity. But for KPJ, the ICC is also an avenue for its employees, particularly the nursing team, to be creative and innovative in their delivery of care and to look into new ways to improve patient care and experience.

Puteri Specialist Hospital will be hosting the 15th KPJ Quality Convention in 2011.