I came onboard KPJ on 1 July 2020, at a time when the Group was facing one of its most challenging phases. KPJ’s bed occupancy rate (BOR) had fallen to a record low of 25% in April 2020 as many patients had opted to delay surgeries or appointments to later dates because of the implementation of the initial Movement Control Order (MCO). Although KPJ was deemed an essential services provider, the adverse impact that the movement restrictions would have on the fundamentals of its healthcare operations was beyond all expectations. The Group’s performance continued to be weighed down until the movement restrictions were eased. It was only around September that our BOR recovered to touch 52%. The recovery momentum, however, slowed once again in the fourth quarter of 2020, upon the Malaysian Government reimposing the Conditional MCO (CMCO).
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